Teamwork Food Preparation Customer Engagement Shift Management

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Newark, Delaware ***** **********@*****.*** Phone: 571-***-****

A C H I L L E MBELL

PROFESSIONAL

SUMMARY

Highly organized and analytical professional with a strong ability to multitask and prioritize in a fast-paced environment. Demonstrated experience in client needs analysis, pricing negotiation, and working effectively under time pressure. Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, with experience in industry-relevant sales systems. Self- directed, motivated, and known for delivering exceptional customer service and teamwork. Excellent communicator in English and French, with the ability to work cohesively with a team and exercise sound judgment in various situations. SKILLS

• Teamwork

• Food Preparation

• Customer Engagement

• Shift Management

• Food Safety

Compliance

• Complaint resolution

• Passion for customer

satisfaction

• Inventory control and

record keeping

• Point of Sale (POS)

system operation

• Staff Management

• Kitchen equipment

operation and

maintenance

• Conflict resolution

techniques

• Employee Retention

• Proficient in English

and French

• Performance

Improvement

• Catering Coordination

• Order delivery

practices

• Team collaboration &

Leadership

• Employee Scheduling

• Health and Safety

Regulations

• Recruitment and hiring

• Worker Training

• Food safety &

compliance

• Meeting Management

• Performance Tracking

• Adaptive learner

• Incident Response

Management

• Time Management

WORK

HISTORY

UBER DRIVER 08/2022 to Current

Delaware

• Prioritized safety and adhered to community guidelines for emergencies.

• Maintained high customer ratings for timeliness, cleanliness, and service.

• Assisted with luggage and used GPS to optimize routes, saving costs and maximizing availability.

• Followed company policies and ensured up-to-date vehicle maintenance.

• Attended training sessions and handled emergencies calmly, contributing to overall safety and service quality.

CREW MANAGER 11/2018 to 07/2022

McDonalds, Arlington, Virginia

• Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, organized environment.

• Hired, trained, coached, and developed a team of associates to achieve high performance and growth.

• Managed inventory to optimize cost control, minimize waste, and reduce food spoilage.

• Conducted health, safety, and sanitation evaluations to address violations immediately.

• Streamlined kitchen operations, reducing wait times and improving efficiency.

• Analyzed sales data to inform purchasing decisions. TEAM MEMBER 03/2016 to 10/2018

McDonalds, Washington DC

• Excelled in teamwork and communication in a fast-paced environment.

• Operated the POS system for orders, billing, and complimentary items.

• Stayed updated on menu offerings and company policies through regular training.

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• Adhered to strict food safety guidelines, contributing to the restaurant’s reputation for quality.

• Performed opening and closing duties to ensure efficient daily operations.

• Promoted a positive work environment, maintained cleanliness, and collaborated with kitchen staff for timely food delivery.

• Trained new employees, handled cash transactions, resolved customer complaints, and assisted with menu explanations, including food allergy concerns. VEGETABLE OIL PRODUCTION MANAGER 10/2013 to 10/2014 Socapalm/Cameroon

• Implementation of rigorous quality control across all production stages.

• Alignment of production schedules with market demands to optimize inventory and reduce waste.

• Streamlining processes to minimize downtime and enhance efficiency.

• Leadership in managing operational standards, mentoring staff, and championing workplace safety, improving product quality and reducing time-to-market by 15%

• Introduction of automation and technological advancements to reduce costs and improve productivity.

EDUCATION University of Dschang/Cameroon, Central of Africa Master of Science, Electrical Engineering, 08/2012 University of Dschang/Cameroon, Central of Africa

Bachelor of Science, Electrical Engineering, 06/2010 CERTIFICATIONS • AWS certificate in Progress - Online certificate.

• Computer Security Technician Certificate of Completion at Delaware State University- Online certificate – June 2024.

• CompTIA Security + CE 701 Certificate of Completion – Ucertify May 2024. LANGUAGES French

Full Professional

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