Technical Support Engineer
Resume:
Profile
A Brazilian national, Portuguese and Spanish speaker, with extensive
experience in translation services, supply chain, customer service and technical support.
Experience
Technical Support Engineer for LATAM – Zendesk Inc – 1/2017 – present Servicing Zendesk’s platform customers on their questions about the product’s functionalities, helping them to build solutions for a better interaction with the system and, mainly, troubleshooting analytical reports, triggers and automations, in English, Spanish and Portuguese.
Logistics Manager – Hercules Group, Inc. – 12/2015 – 12/2016 Managing team of logistic analysts responsible for the shipping of goods, products and ingredients between Europe and USA, reviewing all the necessary documentation needed for the shipments and contacting suppliers and clients to ensure the smooth delivery. Supporting the logistics of the sales and customer acquisition teams in the communication with clients of Portuguese and Spanish languages.
Supply Chain Purchaser, Maersk Global Service Center – 07/2015 – 10/2015 Responsible for the Purchasing Chain of Maersk Supply Service vessels in Brazil. Managing stakeholders’ expectations. Developing and communicating with suppliers, both locally and internationally. Assisting with logistics and warehousing.
Portuguese Translator, Accenture, Inc. – 09/2011 – 05/2014 Translating legal, financial, technical designs and other types of documents for several clients in Portuguese and English, among other tasks as: interpretation during client meetings and guiding foreigner clients from Portuguese language countries.
Freelancer Translator, Several Clients – 2007 – present Working with several agencies and clients from different industries, in several different countries, performing translation of technical documentation, personal documents, diplomas, certificates, manuals, PR and HR material, financial statements and accounting guides, legal contracts, among others. Major clients include Deloitte, PwC, British Petroleum, Vale S.A (mining), Microsoft and Total Oil & Gas.
Education
Universidade Nove de Julho – Bachelor of Laws – 2006 to 2010 SAS Management – Lean and Six Sigma Green Belt Certification – 2018 Harvard University – Data Science Professional Certificate – 2020 Skills
Leadership, creativity, team player, with a lot to learn and willing to gain more knowledge to enhance my abilities.
Referrals
Wender Lima – Client at Tic Tab Games – +639********* Amarilio Costa – Client at FBM Gaming – +639********* Diogo Maciel
92 Kennedy St, North Greenhills
San Juan – NCR – Philippines
*****.**********@*****.***
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