LATOYA HENDERSON
*** ***** ******, *********, ** 27536
******************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Microsoft Word.
CPR and First Aid Certified.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration
Medical Billing Medical Records Management Release of Information Introduction to ICD-10-CM Coding
Medical Laws & Ethics Path Physiology for Medical Office Principles of Management
Medical Billing Medical Coding ICD-9-CM ICD-10-CM HCPCS CPT Medical Terminology
Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Disease Processes
Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation
Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare
EOBs Payment Posting Revenue Cycle Management Scheduling Meaningful Use
Insurance Verification Insurance Billing Procedures Insurance Claim Processing
Practice Management Medical Office Procedures Anatomy & Physiology HIPAA Compliance
Co-Payments Deductibles Co-Insurance Superbills
EDUCATION
Ultimate Medical Academy
Completed courses towards Diploma – Medical Billing and Coding, 2018
Diploma – Medical Administrative Assistant, 2016
Vance-Granville Community College
Certified in Child Development, 2013
RELEVANT WORK EXPERIENCE
Helping Hands – Henderson, NC 12/2016 – 07/2017
Home Health Aide
Maintained a safe, secure, and healthy environment.
Assisted with activities of daily living, personal hygiene, mobility, and feeding.
Engaged individuals in activities and sensory stimulation to encourage positive reactions.
Helped facilitate and contribute to a positive environment to enhance clients’ quality of life.
ADDITIONAL WORK EXPERIENCE
Little Einstein Academy – Henderson, NC 12/2013 – Present
Lead Teacher
Create and maintain a warm, secure, and affectionate climate for young children.
Conduct continue education in accordance to the state regulations.
Ensure high priority of health and safety of the children.
Work cooperatively and effectively as a team member by communicating and contributing information on a continuous basis.
Revlon – Oxford, NC 09/2012 - 12/2016
Packer
Responsible for the production and packaging of products.
Assisted and supported the manufacturing team.
Operated processing equipment in accordance with Standard Operating Procedures (SOPs).
Happy Land Day Care – Henderson, NC 02/2010 - 06/2016
Lead Teacher
Developed long term and short-term lesson plans in accordance with the protocols of the school.
Responsible for continuing education in accordance to state regulations.
Reported any health hazards or suspicious persons to the appropriate staff.
Work with management to request proper materials to operate the classroom.