Customer Service Prevention Specialist
Resume:
Kasey Ellis
Work Experience
Indianapolis, IN ***05
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Server
The Olive Garden-Evansville, IN
January 2022 to June 2024
I took customer's orders correctly. I used POS to input the orders. I kept a bank. I helped guests when they had questions about the menu, and I anticipated their needs. Mostly I made sure they had a memorable experience leaving them excited about their next visit. Server
IHOP-Evansville, IN
May 2011 to October 2020
My duties included greeting and seating, guiding guests to request the meal they were imagining when they decided to eat with us, enter information into the kiosk. Completing tasks with impeccable timing.
Prevention Specialist
The AIDS Resource Group (ARG)-Evansville, IN
October 2016 to October 2018
As a Prevention Specialist/Tester I provided both free HIV/HCV testing to the Community using blood draws and finger pricks. I also provided services and completed agency duties including; educational presentations, event planning and execution, attended Community health fairs as an agency representative, data input and record keeping, report writing, research, and the use of statistical tracking for targeted testing. Blackjack Dealer
TROPICANA CASINO-Evansville, IN
May 2014 to October 2016
I enjoyed being a dealer at the casino. because. I got to interact with a diverse group of individuals. I took pride in my superior people skills. In general, I am easily and intuitively able to talk people off ledges and calm them rather quickly. I had to add, subtract, multiply and divide large numbers quickly in my head. It was also important that I be abreast of proper procedures and follow those procedures in a meticulous fashion. Education
Bachelor's degree in Psychology
University of Southern Indiana - Evansville, IN
December 2009 to May 2011
Associate in Science (AS) in Social Sciences
Ivy Tech Community College - Evansville, IN
September 2007 to December 2009
Skills
• Customer service
• Warehouse experience
• POS
• Research
• Writing Skills
• Serving Experience
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
General manager (hospitality) — Proficient
February 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Case management & social work — Proficient
March 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Manufacturing fit — Proficient
February 2023
Measures the traits that are important for success in manufacturing roles Full results: Proficie
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