Customer Service Representative

ANN EZEOKEKE

Call: +1-647-***-****

Email: *********@*****.***

Profile

Dedicated individual with proven customer management skill, defining project’s scope and committed to collaborating with teams to enhance organization's reputation and growth.

Education

Postgraduate certificate project management 2024

Fleming College Toronto, Ontario. CA

Volunteer

Habitat for Humanity Regina, SK 2024

Experience

Customer service representative July 2023 – Jan, 2024

Mejurie, Toronto, ON

Maintaining accurate and up-to-date information into databases, spreadsheets, and other digital systems.

Responding to inquiries, directing calls to the appropriate individuals, and providing information and assistance as needed.

Assemble products appropriately to ensure protection during transit and storage.

Provide label packaging with product information, barcodes, shipping details, and other necessary documentation.

Supervise products and packaging materials for defects to ensure quality standards are met.

YouTube SEO Specialist November 2017 - June 2023

Murphy Ben International, Lagos

Create and publish engaging content on YouTube and other social media platforms.

Stayed updated with industry developments and generated innovative ideas to captivate the audience.

Identify key target audiences, optimized titles, tags, and descriptions to enhance content, and continually improve performance.

Identified key target audiences, optimized video titles, tags, and descriptions to enhance content visibility, and continually improved performance metrics.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Skills: customer service excellence, leadership abilities, excellent organizational skills, technical SEO and content marketing.

Reference: On request.

Contact this candidate