Customer Service Representative
Resume:
D
Ariana
Dedeaux
arianadedeaux*@gma
il.com
Baton Rouge, LA 70808
SUMMARY
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. SKILLS
Complaint resolution
Information Security
Inbound and Outbound Calling
Data Entry
Microsoft Excel
Customer Relationship Management
(CRM)
Account Management
EXPERIENCE
Customer Service Representative
Baton Rouge, LA
Cox Communications/ Sep 2021 to May 2024
Provided exceptional customer service to ensure customer satisfaction. Gathered customer feedback through surveys and used the data to improve customer service.
Resolved customer complaints promptly and efficiently. Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Cashier
Baton Rouge, Louisiana
Walmart/ Sep 2018 to Dec 2020
Verified that all coupons were valid prior to processing them into the system. Balanced cash drawers at the end of each shift.
Greeted customers and provided friendly customer service. Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
EDUCATION AND TRAINING
High School Diploma
Broadmoor Senior High School May 2022
Baton Rouge, LA
Some College (No Degree): Medical Assisting
Fortis College
Baton Rouge, LA
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