Customer Service Office Administrator
Resume:
Khadizah Amos
Essex, MD *****
************@*****.***
• Caring and Supportive Attitude
• Great Communication and Customer Service Skills
• High Level of Professionalism
• Ability to Prioritize
• Strong Decision-Making skills
Work Experience
Fullfillment Associate
Amazon Warehouse DCA1-Sparrows Point, MD
July 2023 to Present
• Operate in fast paced environment
• Prepare and pack customer orders with speed and accuracy
• Use scanners to read car codes on products
• Carefully inspect products to ensure they meet quality requirements
• Work alongside robotics
Customer Service (Temp Contract)
Symphony Placements-Cockeysville, MD
August 2022 to June 2023
• Provide exceptional customer service to Maryland Department of Human Service's customers
• High volume of inbound calls relaying information from caseworkers to customers
• Resolve customers complaints and problems while maintaining professionalism
• Assist customers with Medicaid and Medicare benefits Office Administrator
Mend Acupuncture-Baltimore, MD
July 2022 to June 2023
• Work in fast paced environment
• Check patients in
• Check emails/voicemails
• Assist Acupuncturist
• Insurance verification
• Filing/organizing
Radiology Scheduler
RadNet/Lenox Hill Radiology-Baltimore, MD
March 2021 to June 2022
• Work in fast paced entertainment taking high volume calls
• Schedule New York region radiology exams
• Check and correspond via email in a timely manner
• Use of RISK
• Bill coding skills to ensure accurate and timely billing to customers.
• Insurance verification
• Communicate professionally with internal and external partners
• ICD-10 Coding
Sales Associate Lead
Boscov's Department Store-Nottingham, MD
September 2019 to October 2020
• Successfully completed all open and closing activities in an accurate and timely matter
• Help foster a team environment by assisting other departments as needed
• Provide superior customer service
• Sell credit cards at an exceeding level
Caesars Rewards Representative
Horseshoe Casino-Baltimore, MD
September 2018 to July 2019
• Encourage adults to have fun!
• Collaborate by assisting coworkers as needed
• Sell VISA's at an exceeding level
• Manage guest transactions and accounts while providing superior customer service using company’s products, tools, and content management system
Key Holder
Linseys Jewelry and Accessories-Catonsville, MD
March 2014 to April 2018
• Provided superior customer service to store patrons
• Facilitated and increased sales of merchandise while maintaining inventory supply.
• Opened and closed store in a timely matter
• Maintained strong product knowledge in order to help customers with purchases. Education
Certification in Phlebotomy
American Academy of Phlebotomy Technicians - Baltimore, MD 2015
Diploma
Woodlawn High School - Woodlawn, MD
2014
Skills
• Fashion retail (5 years)
• Blood Draws
• Microsoft Office
• Phone etiquette
• Administrative Work
• Phlebotomy
• Medical Terminology
• vitals
• Transcription Skills
• Sewing (4 years)
• Patient Care
• Injection Administering
• Customer Service
• Debits & credits
• Customer support
• Databases
• Typing
• Data entry
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Computer skills
• Medical office experience
• Front desk
• Medical receptionist
• Vital signs
• Patient care
• ICD coding
• Insurance Verification
• Medical scheduling
• CPT Coding
Links
https://canvasrebel.com/meet-khadizah-amos/?
fbclid=PAAaYy6sdnq2qK6ER7wa_bl11BWXz-21vqzTKDXXRHYVSGxlpXq5neQP80odc https://voyagebaltimore.com/interview/life-work-with-khadizah-amos-of-baltimore/? fbclid=IwAR2PJ9mmXcJnM8FnR8s2f7ROsICybTttz7vSa-wA56yrOQluZAlsErDTovY Certifications and Licenses
First Aid Certification
CPR Certification
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