Customer Service
Resume:
EMPLOYMENT HISTORY
Barista, Coffee Day, Astana
AUG 2018 - APR 2020
Server, Mint Lounge Bar, Astana
MAY 2020 - SEP 2020
Server, Kiris Hotel and Spa, Antalya
MAY 2021 - JUL 2021
Pool Server, Galvez Hotel, Galveston
JUL 2021 - SEP 2024
Cook, Yellowstone Club, Tips up, Montana
OCT 2021 - DEC 2022
Line Cook, Karas, Los Angeles
JAN 2023 - APR 2024
Banquet Server, Anush Banquet Hall and Catering, Los Angeles 228 E 138th st, New York City, United
States, 10451
*********@*****.***
BEKZIYA
KASHKIMBAYEVA
BARISTA /SERVER
PROFESSIONAL SUMMARY
Barista/Server with 4 years of experience delivering exceptional customer service and ensuring timely, high-quality food and beverage service. Adept at multitasking and resolving conflicts, with a keen eye for detail and a passion for menu development and creative thinking. Proven track record in enhancing guest satisfaction and maintaining a welcoming dining environment.
Prepared high-quality beverages while maintaining a clean workspace, enhancing customer satisfaction. Trained new staff on procedures, improving team efficiency and service quality. Managed inventory and supplies, ensuring seamless operations and reducing waste. Resolved customer complaints promptly, fostering positive customer relations. Led cross-functional team to streamline operations, resulting in substantial cost savings and improved efficiency. Implemented data-driven strategies for measurable growth. Provided exceptional customer service, boosting customer satisfaction and repeat business. Efficiently managed orders and delivered food and beverages promptly, enhancing dining experience. Collaborated with team to maintain a clean and organized environment, ensuring high hygiene standards. Delivered exceptional service to guests, enhancing their dining experience and ensuring satisfaction. Collaborated with kitchen staff to expedite orders, reducing wait times and improving service efficiency. Handled guest complaints promptly, resolving issues and maintaining a positive dining atmosphere. Maintained cleanliness and organization of dining areas, contributing to a welcoming environment. Served guests at poolside, ensuring timely and accurate delivery of food and beverages, enhancing guest satisfaction. Prepare diverse dishes, ensuring quality and consistency for 200+ guests daily - Enhanced guest satisfaction - Expertise in culinary techniques - Addressed dietary restrictions - Improved dining experience Prepared diverse dishes ensuring high food quality - Improved efficiency in kitchen operations - Mastered various cooking techniques - Resolved kitchen issues promptly - Enhanced customer satisfaction Serve guests efficiently, ensuring timely delivery of food and beverages, enhancing guest satisfaction. Coordinate with kitchen staff to manage orders, reducing wait times and improving service flow. Maintain cleanliness and organization of banquet areas, ensuring a welcoming environment. Assist in event setup and breakdown, contributing to smooth event operations and client satisfaction. MAY 2023 - OCT 2023
Line Cook, True Food Kitchen, Los Angeles
SKILLS
Customer Service Attention to Detail
Communication Time Management
Multitasking Creative Thinking
Conflict Resolution Menu Development
Food Safety Leadership
Beverage Preparation Hygiene Standards
Teamwork Organizational skills
Menu Planning
EDUCATION
SEP 2017 - JUL 2021
Bachelor’s degree in Tourism Economy, Eurasian National University, Astana Graduated with honours
LANGUAGES
English Russian
Kazakh
HOBBIES
Creating menu and making new recipes, hiking, cooking, dancing and exploring new places Prepared high-quality dishes, ensuring consistent taste and presentation, enhanced kitchen efficiency. Collaborated with team to streamline food prep processes, reducing wait times for customers. Maintained cleanliness and organization of kitchen, adhering to health and safety standards. Monitored inventory levels, ensuring timely restocking of ingredients to avoid shortages.
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