Customer Service Representative

VANITY

BOOTH

************@*****.*** 815-***-****

Pembroke Township, IL 60958

PROFESSIONAL SUMMARY

Personable, friendly and solution-oriented Customer Service Representative with 2+ years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

SKILLS

• HIPAA

• Healthcare

• Proficiency in Microsoft Software

• Enrollment Specialist

• Inbound & Outbound Calling

• Database Entry (Typing at 50

+WPM)

• Salesforce

• Zendesk

• Intermediate knowledge of

medical terminology and insurance

industry terminology

• Medicaid/Medicare

• Verbal & Written Communication

• Multi-tasking Abilities

• Caregiving

• Critical Thinking & Problem-solving

• Call Documentation

WORK HISTORY

Patient Accounts Specialist Remote

Cashier Burger King - Momence, IL

01/2024 - current

• Provided excellent customer service at the front desk as well as the drive thru

• Served as the go to for de-escalating customer issues

• Maintained an organized work space

• Provided daily reports of inventory count and safe deposits 07/2023 -07/2024

• Acting as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies.

• Identifying payment sources for all services provided; assisted in collecting payments, and triage patients or their representatives for financial counseling.

• Accessing patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Obtaining insurance verification and authorization to submit financial clearance of patient accounts.

• Communicating effectively via telephone, email, and in person with prospective customers. EDUCATION

High School Diploma

Discovery K12 Monarch Beach,

CA 06/2024

07/2022-06/2023

Direct Support Professional Help at Home

•Provided required personal care services for individuals such as bathing, toileting, feeding and dressing

•participated In the implementation of established treatment and habilitation programs; observes individuals and reports their behavior and reactions to professional staff members

•documented care, treatment and progress in an individual’s active treatment plan or other designated records; may participate as a member of a treatment team.

•supervised and participated in educational, vocational, recreational and social activities

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