Customer Service Administrative Assistant
Resume:
KIMBERLY HURN
Galveston, TX 77551
********@*****.***
ADMINSTRATIVE/PERSONAL ASSISTANT/CUSTOMER SERVICE
I have six plus years as an office assistant, and over twenty years’ experience in Customer Service. I have excellent people skills and enjoy interacting with the public.
Seasoned Customer Service Representative with more than 16 years of experience in a fast-paced call center. Excellent phone and communication skills. Proven track record of excellent service and leadership, and willing to learn all aspects of the company
SKILLS
Instructing/training
Computer skills
Self-motivator
Excellent communication skills in both speaking and writing.
Able to multitask and complete ALL given tasks.
Excellent judgement and decision-making skills
Always willing to learn something new.
EXPERIENCE
Department of Family Protection Services Nov. 2023-Current
Administrative Assistant
Process daily, weekly and monthly reports.
Prepare correspondence, form narratives, meeting notes and other documentation to support the unit.
Maintains Master Tracking Chart for all unit cases for progress updates, data entry into IMPACT and other systems/programs.
Process mail.
Casa Del Mar Beachfront Suites April 2023-August 2023
Administrative Assistant
Assist Finance/Personnel Manager and Property Manager as directed with reports.
Sort and distribute mail daily.
Process weekly and monthly reports.
Set up and prepare for monthly Employee of the Month gatherings.
Run errands as needed.
Purchase office supplies, research and bid for logo items, or other items needed for complex.
Other duties as assigned.
California Highway Patrol 2016-2022
Office Assistant
In charge of time keeping for officers FLSA periods and overtime.
Answering phone calls and greeting walk in guests. Answering questions on everything from road closures, to selling traffic collision reports.
Data Entry: Processing citations and criminal reports to be taken to county District Attorney office and courthouse.
From May 2021-May 2022, I was the only front office person and therefore filled in for supervisor with some benefits and processing reports that are due in a timely manner.
In charge of supply orders and maintenance of the copier/fax/printers
Caregiver 2015-2016
Quest Diagnostics Laboratory, Sacramento, CA 1998-2015
Customer Service Representative II
Inbound:
Answer calls from physician offices and provide correct laboratory results for their patient(s)
Provide correct testing requirements to both physician offices/staff and Quest Diagnostics Patient Service Center (PSC) employees.
Make appointments for patients, provide directions to that location as needed.
Transmit information or documents to medical providers using computer, mail or fax machine,
OUTBOUND:
Call physician offices with patient Priority and/or STAT results
Return calls from physician offices with requests for more information on testing or results.
Receptionist:
Operate telephone switchboard (500 line) to answer, screen, or forward calls. Provide information on company, hours of operation, take messages and schedule appointments.
Greet visitors entering the establishment, determine nature and purpose of visit and then directing them to their location and/or arrange escort through the building.
Training duties
Train new employees on both the procedures and policies of the company. Teach the test lookup system to the new employees and how to determine which test is the best for what the medical provider is trying to rule out on their patient. Teach the new employees the proper way to use the telephone system and verbiage for the greeting and closing of a phone call.
Also, I was in charge of ordering all supplies and equipment for the department. I also was in charge of quarterly birthday luncheons.
EDUCATION:
Bachelor of Art: GOVERNMENT/Political Science
CSU SACRAMENTO- SACRAMENTO, CA.
Associates of Arts: Liberal Studies
American River Junior College- Sacramento, CA.
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