Customer Service Patient Access
Resume:
ZH
ZETTIE HOUSTON
*****.*********@*****.*** 318-***-**** Monroe, Louisiana 71201
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM
systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual
polished in navigating multiple computer systems and applications. Communicative customer service professional
motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of
inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with
outstanding active listening and multitasking abilities.
Skills
Call Documentation
De-escalation Techniques
Issue and Complaint Resolution
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Responding to Difficult Customers
Customer Service
Customer Relations
Experience
Wayfair Boston, MA
Customer Service Specialist
09/2021 - Current
Provided outstanding service to new and long-standing customers by
a ending closely to concerns and developing solutions.
Jackson Hewi West Monroe, LA
Tax Specialist
Stayed up to date on regulatory requirements from IRS, state authorities
and international tax collection agencies.
12/2018 - Current
Helped individual clients, trusts, partnerships and corporations maintain
compliance with tax and reporting laws.
Evaluated clients, matching them with best-suited tax professional for
individual needs.
Supplied detailed tax documentation needed to submit accurate corporate
and individual returns.
Finalized and processed paperwork with local, state and federal
government authorities.
LSU Medical Center Monroe, LA
Patient Access Representative
06/2015 - 01/2018
Applied HIPAA privacy and security regulations while handling patient
information.
Verified demographics and insurance information to register patients in
computer system.
Organized and maintained records by updating and obtaining both
personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment.
Called insurance companies and verified patient coverage.
Interviewed patients upon entrance to hospital, gathered appropriate
information and entered data into electronic system.
Saint Francis Healthcare System Monroe,
Applied HIPAA privacy and security regulations while handling patient
LA
information.
Patient Access Representative
07/2002 - 01/2012
Verified demographics and insurance information to register patients in
computer system.
Organized and maintained records by updating and obtaining both
personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment.
Communicated financial obligations to patients and collected fees at time
of service.
Responded to patient concerns and inquiries professionally and efficiently.
Called insurance companies and verified patient coverage.
Obtained health, financial and religious information from patients at time
of admission.
Education and Training
Saint Frederick High Monroe, LA
High School Diploma
05/1991
Languages
English:
Professional
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