General Manager Front Office

**** ********* *****

Wylie, TX *****

Cell # 703-***-****

E-mail: *********@***.***

Moin Niazi

Professional Experience:

August, 2023-Working Walmart SuperCenter Murphy, TX Asset Protection

Responsible for detecting and deterring theft while keeping customers and associates safe. Monitor area of responsibility by identifying shrink and ensuring a safe environment for both employees and customers. Act as a deterrent to criminal activity by remaining visible in designated areas. Observe customer and associate behavior. Assist with investigations, maintain documentation, execute emergency procedures, and ensure safety practices are followed. April, 2022-August, 2023 Braum’s Restaurant Garland, TX General Manager

As a general manager of Braum’s restaurant I oversee the daily operations of Braum’s food service function, grocery market and fountain sales. I monitor inventory and supply levels, kitchen equipment, safety and cleanliness as needed. Also ensure that Braum’s store policies and practices are implemented and followed accordingly. Weekly scheduling, forecasting, interviewing, developing team members, hiring, promoting, and conducting ongoing training. Maintaining speed of service. Most importantly getting and responding to guests feedback comments.

April, 2019-April, 2022 Wendy’s Restaurant Rowlett, TX General Manager

Ensure our guests and fans experience begins and ends with first class exceptional guest-centric service by providing leadership to our Front of the House Team. Implement all policies, procedures, standards, specifications, guidelines, and training programs for all team members and assistant managers, and hold them accountable for those objectives being met. Uphold food quality standards, portions, cooking procedures, and presentation. September, 2011-March, 2019 Popeyes Restaurant Falls Church, VA General Manager

Directs and administers daily operation of the restaurant to ensure profitability, costs control, for labor and food. Also ensure that quality standards of the company are met in order to ensure total guest satisfaction. Oversees all catering orders, front operation, running office systems; including, inventory, scheduling, and forecasting and department budget to maximize revenue. June, 2008-September, 2011 Noodles and Company Manassas, VA Assistant General Manager

Responsible for managing People, Products, Place, Customer Services, Bookkeeping for P&L, Restaurant Security and Safety, and meeting payroll budget. Maintaining appropriate inventory and placing store orders. Update communication board with critical store information. April, 2005-June, 2008 Holiday Inn, Georgetown Hotel Washington, DC Front Office Manager

Responsible for running the Front Office, PBX, Concierge, Front Services, and Shuttle Service operations and training. Liaison between Customer Service and Food and Beverage Departments, especially Room Service order taking for breakfast, lunch, and dinner. Arranging food taste panels on a daily basis, showing food preparation and presentation to line staff, and delivery method. Participates in changing and modifying menu, and pricing on quarterly basis. Ensure that all procedures and policies are in place and followed by staff. Strictly follow cash handling procedures, and confidentiality of User Log-Ons. And Control costs and man-hours effectively to meet budget guidelines.

June, 2003-April,2005 Loews L’Enfant Plaza Hotel Washington, DC Front Office Manager

Responsible for handling all administrative duties for the Rooms Division. Assist Resident Manager and liaison for all Rooms Division Managers. Managed staff of 34-line employees, including: Front Desk, Concierge, PBX Operations, Guest Services, Bell, Night Managers, and oversee valet parking. Prepare weekly schedule, and closing payroll for all Front Office staff, including all Front Office, and Assistant Managers. Recruit management and line staff, and review their yearly performances. Work closely with Sales & Catering, Housekeeping, Reservation, Revenue Management, Food & Beverage Outlets, Laundry, Human Resources, and other departments to properly plan and coordinate hotel in-house activities. April,1999- June, 2003 Key Bridge Marriott Hotel Arlington, VA At Your Service Supervisor

Responsible for the At Your Service Department, and Front Desk operations. Maintain and promote aggressive guest hospitality, strive to create a positive work atmosphere, and to ensure guest comforts and needs are taken care of. Arrange, host, and manage daily and staff meetings, and department outings. Monitor G.S.S and A.O.S, and shoppers report scores and evaluate results. Handle crises, delegate assignments, motivate associates, schedule employees, closing payroll, handle billings, recruiting, and coaching and counseling. Promotion granted as a Certified New Hire Trainer and Team Leader. Selected as a Key Player of Month in Dec 2000. EDUCATION QUALIFICATIONS:

25 + years of top customer service awards and experience. Graduated from Northern Virginia Community College majored in Hospitality Management, and specialized in Hotel Management “Completed Three(3) Years College Degree”. Completed all Supervisory Development Classes offered by Marriott Int’l. Completed the ServSafe Food Manager certification valid thru June, 2025. Completed Managing Diversity, creating a Harassment-Free workplace, Core Management Training, and Train the Trainer courses offered by LOEWS University. LANGUAGES: Fluent in English, Urdu, Hindi, and understand a little bit of Spanish. REFERENCES & SUPPORTING DOCUMENTATION FURNISHED UPON REQUEST

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