Customer Service Representative

Doreen Gaffney

916-***-**** **********@*****.*** Sacramento, CA 95831

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Inbound and Outbound Calling

Customer relations

Microsoft Office expertise

Problem-solving abilities

Senior leadership support

Schedule mastery

Business development understanding

Call Center Operations

Courteous demeanor

EXPERIENCE

Customer Service Representative, Envision Pharma, October 2016-June 2019 El Dorado Hills, CA

Provided high customer satisfaction by resolving problems with knowledge of pharmaceutical insurance, HIPPA guidelines and friendly service.

Office Assistant, Office Team Employment Agency, April 2017-September 2017 Sacramento, CA

Greeted visitors or callers to handle questions or direct to appropriate staff. Handled requests-for-information and delegated customer service tasks to appropriate employees.

Collected and coded various documents to prepare for filing, storage and processing. Scheduling Coordinator, Schnitzer Steel Pick N Pull, April 2010-October 2015 Sacramento, CA

Set and confirmed pick up customers junk cars appointments. Developed effective scheduling processes to achieve production objectives. Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.

Utilized MS Office and Excel to analyze data and create spreadsheets. Entered information into system to update status reports. Managed schedules of team of eleven personnel to keep shifts properly staffed. EDUCATION AND TRAINING

Associate of Applied Science

Business Administration, Cosumnes River College, Sacramento CA May 1998 Associate of Applied Science

Business Administration, University of Central Missouri, Warrensburg MO May 1979

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