Customer Service Quality Control

JILLIAN GILLESPIE

PROFESSIONAL SUMMARY

Dynamic and skilled professional with a strong background in industrial operations, robotics, and customer service. Experienced in managing complex machinery and processes in demanding environments, with a knack for operating industrial kilns and ovens, maintaining automated equipment, and ensuring top-notch quality control. Well-versed in logistics and inventory management, consistently keeping workflows organized and efficient. Adaptable, with a diverse work history from machine operation to bartending, demonstrating excellent people skills and a dedication to great service. Reliable, safety-focused, and always eager to learn and take on new challenges to help drive business success. WORK EXPERIENCE

CMO/INDUSTRIAL KILN AND OVEN OPERATOR GE AEROSPACE BEAVERCREEK, OH FEBRUARY 2023 – MAY 2024

● Managed the curing process of propulsion parts using industrial kilns and ovens, ensuring precise temperature settings.

● Operated and maintained the Auto-fill Robot for filling and heating parts.

● Cleaned parts using various tools and computer systems with magnifiers.

● Completed extensive paperwork for part tracking and quality assurance.

● Assisted with shipping and receiving, maintaining organized schedules and inventory. PRODUCTION WORKER CINTAS MIDDLETOWN, OH MAY 2022-MAY 2023 MACHINE OPERATOR AUGUST 2022 – MAY 2023

● Operated and managed a plastic bag opening and sealing machine.

● Maintained 100% accuracy in paperwork and order tracking.

● Ran, managed, and fixed Bilwinco machines independently. PICKER/PACKER MAY 2022 – AUGUST 2022

● Increased picking speed and improved fulfillment processes.

● Prepared shipping labels and ensured accurate packaging. BARTENDER/SERVER THE SLICE MIDDLETOWN, OH APRIL 2021 – DECEMBER 2022

● Waited on customers and ensured a 10/10 experience.

● Managed bar maintenance, plumbing issues, and inventory.

● Handled supply orders and unloading.

SERVER/BARTENDER TEXAS ROADHOUSE, WEST CHESTER OH SEPTEMBER 2021 - MAY 2022

● Served customers with prompt and accurate orders.

● Created new drinks and specials, enhancing customer experience.

● Managed alcohol inventory and weekly orders.

EDUCATION

High School Diploma Life Skills Center Middletown 08/2008 - 05/2012 SKILLS

● Assembly Line

● Blueprint Reading

● Computer Systems

● Industrial Maintenance

● Inspection

● Manual Milling

● Manufacturing Equipment

● Material Handling

● Numerical Control

● Order Picking

● Programmable Logic

Controller

● Robotics

● Shipping and Receiving

● Supply Chain

Management

● Supply Chain Planning

● Warehouse Management

Contact this candidate