Customer Service Human Resources

Patricia Holden

Chula Vista, CA ***** 619-***-****

*****************@*****.***

PROFESSIONAL

SUMMARY

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Petco where I transformed HR processes. Skilled in cash handling and demonstrating exceptional patience and empathy, I excel in fast-paced environments, ensuring accuracy and efficiency in customer transactions and HR tasks. My dedication to service excellence and integrity has consistently improved client trust and operational success. SKILLS • Customer Service

• Customer Assistance

• Work Ethic and Integrity

• Patience and Empathy

• Cash Handling

• Customer service excellence

• Time management skills

WORK HISTORY CASHIER 09/2023 to 07/2024

East Texas Oil & Fuel Chevron Kilgore, TX

Greeted customers entering store and responded promptly to customer needs.

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• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Balanced cash drawer along with bank bag at start of shift and end of the day.

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• Handle all customer questions and issues

FRONT END CASHIER, CUSTOMER SERVICE 08/2017 to 09/2023 TJX Companies Chula Vista, CA

Enhanced customer satisfaction by providing efficient and friendly service during checkout.

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Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.

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Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.

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Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

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• Back up floor coordinators for each department

• Jewelry counter

P H

• pushed new merchandize into the correct department

• Assisted in any department that required my help. HR ASSISTANT 03/2011 to 02/2016

Petco San Diego, CA

Documented human resources records and maintained confidentiality of sensitive personal information.

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Responded to inquiries by answering telephone calls, in-person questions and emails.

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Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.

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Maintained office supplies, distributed mail and processed invoices for payment.

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• Converted all hard paper files into their new HR software ESCROW ASSISTANT 02/1993 to 04/2010

North American Title San Diego, CA

Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.

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Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.

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• Obtained documents such as proof of insurance and HOA statements. Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.

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Maintained organized files for easy access, increasing team efficiency during transaction reviews.

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• Prepared estimated closing statements for buyer and seller. Enhanced client satisfaction by delivering timely and accurate escrow services.

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Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.

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Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.

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Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.

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EDUCATION Business Administration 09/2003

San Diego Mesa College, San Diego, CA

Associate of Science Computer Science 06/1985

Healds, Kelsey & Jennings, San Diego, CA

GED 06/1982

Hilltop Senior High School, Chula Vista, CA

HORSE BACK RIDING,

LONG WALKS,

WORKING ON MY

YARDS

In Texas I also worked for a couple of Horse farms, that aloud me to groom the horses, take them out for exercise

I enjoy long walks because its healthy for you and it gives you time to think I enjoy working in my yards because after all the hard work you can sit and be proud of a beautiful yard all to enjoy

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