Customer Service Experience

Trent Unkefer

**** ****** **, ********, ********** 92374 951-***-**** ************@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced in food and beverage service. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. A master in the art of upselling while creating a great customer experience.

Experience

FOH LEAD/ SERVER Trader Sam’s Enchanted Tiki Bar, Disneyland Hotel AUGUST 23 2023 – PRESENT

·Provide outstanding customer service while ensuring the guest experience meets the Disney standard.

·Ensure all food and beverage orders are input at accurately and in a timely fashion, as well all items on the ticket are delivered and correctly.

·Roll call to all hosts and servers any important events taking place at the resort as well as informing them of occupancy of the hotel and any schedules from conventions so when to expect the biggest impact in service.

·Help out with any guest concerns having to do with their experience, as well as ensure all staff is safe from any possible bad guest interactions.

·Ensure when it comes to closing and opening all procedures are followed accurately to ensure success can be achieved to start the day and finish the night.

·Make sure the safe count is accurate and up too date whenever the safe is accessed for any monetary needs.

·Submit all PFOs are accurate and submitted at the end of every night.

LEAD BEERTENDER PHANTOM ALES MARCH 2021– AUGUST 2023

·Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.

·Ensure every member of the crew is up to date and knowledgeable on any and all new additions to the tap list and food menu.

·Effectively and accurately engage with guests at the bar and throughout the restaurant while also ensuring tables are cleaned in a timely manner and glass wear is clean and ready for use.

·Accurately tip out at the end of service and ensure all deposits are correct and submitted by end of day.

Education

ASSOCIATES IN BUSINESS ADMINISTRATION JUNE 2022 LONG BEACH CITY COLLEGE, LONG BEACH, CALIFORNIA

Skills & Abilities

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

·RBS Certification

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