Information Systems Help Desk
Resume:
SUMMARY OF QUALIFICATIONS
Clearance:
Education:
DoD Top Secret
Certificate in Computer Networking, University of Maryland University College, MD Bachelor of Science in Management Information Systems (continuous), University of Maryland University College, MD Bachelor of Science in Architectural Engineering, University of Miami, FL
Certifications:
Security+ ce Certification CompTIA
Network+ ce Certification CompTIA
Windows Operating System Security CISA
Sentry 1.X Level 1 Repairs Training HID
Skills:
Technical skills: Network Support Desktop Management Relational Database Modeling Knowledge of ERP systems Knowledge of SQL Server.
Software Application skills: Microsoft Office Suite Microsoft project (project mgt., schedule, tasks, time, etc.) Microsoft Visio (for visual modeling, wire framing) Share Point – Content Management Procurement Desktop-Defense (PD ) - DoD's Standard Procurement System (SPS) DTMS
DETAILED WORK EXPERIENCE
Mar. 2023
to
PRESENT
August 2022
to
February 2023
February 2021
to
March 2022
February 2019
to
February 2021
PERATON / PRISM, Inc. Reston, VA – IT Specialist
Currently providing IT resource management support to Peraton on the Defense Manpower Data Center (DMDC) contract.
Plans, coordinates, and performs facilities project engineering work for the IT infrastructure, production equipment and processes of moderate to large scope.
Provide IT service management and IT asset management support for a range of Software-Hardware within the concepts of IT Infrastructure Library (ITIL)
Maintain inventories in conjunction with the Asset Management Team on hardware and software licenses.
Perform maintenance tasks, such as replacing faulty equipment.
Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
Perform RAPIDS workstation imaging for Desktops PCs and Deployable Laptops including installation of windows operating systems, applications and software and patches.
Install peripheral components (monitors, keyboards, printers) following installation
Procedures.
Load specific software packages, operating systems, hardware drivers, and custom
applications on computers.
Markon Solutions Falls Church, VA - Project Controls Engineer
Continued to provide OBO full range of critical engineering and construction quality assurance, management, and technical oversight of the construction on OBO-NCC/NEC projects.
Scientific Research Corporation, SC - Senior Planning & Control Engineer
Babatunde worked primarily at the Customer Site in Hermosillo, Mexico. His responsibilities will include but not be limited to Providing OBO/Hermosillo a full range of critical engineering quality assurance, management, and technical oversight of the construction at the New Consulate Compound Hermosillo Project.
DKW Communications Inc., Washington, DC – Systems Administrator - Employed by DKW on contract working at the Joint Base Langley-Fort Eustis, Medical Information Technology Services, Hampton. Providing the Air Force Medical Information Help Desk with IT technical support to MTF staff members.
Performed Workstation Imaging/Reimaging and Deploying Desktops and Laptops applications and software and patches using SCCM and MDT. Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation).
Managed execution of the operations and management of a group of Windows Operating Systems: Servers (2008 R2 and 2012 R2) and Workstations (Windows 7 and 10). Performed windows migration from Windows 7 to Windows 10.
Troubleshoot all Microsoft Office Automation Tools, Microsoft Operating Systems, and Microsoft Electronic Mail software, as well as any other Automated Information System interfaces with the PC.
Troubleshoot printers and other PC peripherals as well as connectivity problems.
Resolved customer problems with remote desktop applications.
Staff the help desk and provides knowledge to other staff members and advises on computer operations to MTF users.
Validated user accounts for active and non-active staff.
Managed user accounts. Creates, deletes, modifies, repairs email and user accounts and updates passwords.
Supported the implementation of computer security through automated procedures, manual fixes, and customer interaction.
Communicated daily with outside organizations to ensure user access to the network
Assisted installation and implementation of small-scale Information Technology (IT) projects local to Langley AFB. Oversight and guidance on said projects as provided by Chief Information Officer (CIO)
Maintained Air Force certification Time Compliance Network order (TCNO) security updates and packages. Install, verify, and report to appropriate agencies or staff
Maintained conceptual knowledge of networking to troubleshoot PC problems such as connections and file level security.
April 2018
to
February 2019
Apex Systems, Chesapeake, VA – IT Specialist – Employed by Apex System on the NGEN Contract working at NAVAL Station, Norfolk. Providing NMCI Service Desk with service call remote support for troubleshooting computers, printers, mobile devices, and peripherals.
Performed diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.
Implemented HP Service Manager for Help Desk ticket management software with Remote Desktop.
Performed Hardware/Software troubleshooting; along with basic network troubleshooting (TCP IP).
Provided IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
Supported Microsoft Windows OS, versions 10, 8 and 7.
Provided exceptional communication and documentation skills for troubleshooting and trouble ticket handling
August 2017
to
March 2018
Insight Global, LLC. Vienna, VA – Service Desktop Support – Employed by Insight Global on contract working at the Joint Andrews Air Force Base, Information Technology Services, Maryland. Providing Air Force National Capital Region with Help Desk support and monitoring the Network Operating Center (NOC)
Issues generally resolved including Software, Hardware, Printers/Scanner, Blackberry/iPhone, VPN configuration and Network restoration.
Provided support for Printer (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation).
Supported the Windows Server Administration on User Account Creation and User Account Policies.
Performed diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintained equipment inventory lists.
Implemented Remedy for Help Desk ticket management software with experience in Remote Desktop Management.
Provided support for Hardware/Software troubleshooting; along with basic network troubleshooting (TCP IP).
November 2015
to August 2017
OHM Systems, Inc., Horsham, PA – IT Specialist, Tier II – Employed on contract at the Marine Headquarters, Pentagon, VA. Providing IT (Tier II) support on the HP NGEN Services contract to the U.S Marine Corps, Information Systems Management Branch.
Coordinated the IT assets management activities within the Administration and Resource Management Division. Participated in creating application program interfaces and/or network designs. Lead and participate in execution of the operations and management of special system infrastructure projects.
Managed execution of the operations and management of a group of Windows Operating Systems: Servers (2008 R2 and 2012 R2) and Workstations (Windows 7 and 10). Performed windows migration from Windows 7 to Windows 10.
Created Users/Groups and managing access rights to files/Folders. Supported Active Directory Management and Hardware/Application. Support Diagnosis/Remediation, Access, Reset Password. Application Install/Configuration/Removal and Performance Tuning.
Responsibilities include the troubleshooting of automation equipment for both NIPR and SIPR systems to a degree required for isolation of malfunctions, both hardware and software, resolution of the issue(s), and return to operational status.
Performed Workstation Imaging/Reimaging and Deploying Desktops and Laptops applications and software and patches using SCCM and MDT. Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation).
Made recommendations on hardware and software procurement to support business goals.
Coordinated changes and upgrades, ensuring systems will operate correctly in current and future environments.
Provided accurate and complete answers to general use and administrative environment questions in a timely manner. Tracked and routed problems, requests, and document resolutions.
September 2014
to November 2015
VRC Corporation, Alexandria, VA- Data Manager - Provided Engineering Services Group, Alexandria, VA with management support to the U.S Army Test & Evaluation Command on the DoD medical software acquisition strategy and the Theater Medical Information Program-Joint (TMIP-J) Operational Assessment.
Managed data supporting the medical IT programs for the iEHR; Integrated Electronic Health Records systems unified into a common, secure, system that will ensure that all DoD and VA health facilities have service members' and veterans' health information available throughout their lifetime, while maintaining privacy and security of that information.
Oversaw the progress in the development process of DMIX - Defense Management Information Exchange program. Facilitated the DoD Theater Medical Information Program-Joint (TMIP-J) Operational Assessment in Test Environment, UAT Environment, Development Environment, Production Environment.
Provided professional data processing support within allocated task resources using the IMAT, a tool to facilitate the business process of operational test and evaluation (OT&E) for new information technology (IT) systems.
Authoring test documentation, updating Security Concept of Operations, and System Security Plan for the software development project in accordance with Army T&E process and procedure.
Served as a team member in planning and requirements analysis, design, technical review, and implementation in T&E acquisition requirements supporting Program of Record (POR), including integrating and testing complex systems, performance analysis of T&E results, requirements verification, and system demonstration.
Applied statistical background to collect and test data to allow for tracking information, validating requirements, and resolving any operational issues.
Evaluated technical manuals; and provided identification and adequate description of potential critical problems to ensure further investigation and corrective action is taken.
Identified the gaps in data collection to ensure maximum efficiency and provided analytic details of data collection for measure of Effectiveness, Suitability and Survivability (ESS). Maintaining up-to-date files, supplies, manuals, and data forms for each test project.
June 2010
to
August 2014
T-Square Consulting, Miami, FL – Project Engineer
Provided engineering services to the organization in the technical fields of program/project management of the systematic process to plan, manage, execute, and control of construction projects.
October 2007
to May 2010
WWLR, Bagram Airfield, Afghanistan – Facilities Engineer / Data Manager
Provided engineering services support to the U. S. DEPARTMENT OF DEFENSE, BAGRAM AIRFIELD, AFGANISTAN in the Advisory and Assistance capacity to the Director(s) of Engineer Operations (CJ7), Stabilization Operations Team on issues of strategic and operational policies planning.
Managed CJ7 portal and maintained database for multiple projects on DoD SharePoint (MOSS 2007).
Performed requirements gathering from various sites applying the user stories’ techniques for collecting data necessary in the facilities planning.
Developed and maintained Requirements Traceability Matrices (RTMs) that capture service requirements for the planned service and that will be used for monitoring and reporting during the project execution.
Developed user interfaces for SharePoint sites intuitive for use and supporting client business needs. Collaborated with client portal managers and assisted with workflow automation of business processes.
Performed data migration from SharePoint Server 2003 to 2007 and created central-point database on SharePoint Wiki Page for tracking status of all Base-Camps activities within CJOA.
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