Customer Service Representative
Resume:
MAYAKI OBENDE BLESSING
Customer care service
Representative
PERSONAL INFORMATION
No 2/4 Ayantuga street off Olateju, Mushin, Lagos State
Nigeria
Phone
E mail
********@*****.***
PERSONAL SUMMARY
A hardworking, diligent service focused customer experience representative with unique skills in customer relation, task prioritisation and time management. Motivated to directly and efficiently address customer concerns, develop proactive solutions of team members and implement concerns with efficiency, proficient customer service management.
PROFFESIONAL SKILLS
Strong verbal and written communication
Well-spoken strong telephone skills
Efficient and detailed oriented
Complex product knowledge
Phone Etiquette
Cross functional collaboration
Team oriented and cooperative
Upbeat and positive personality
Multitasking and prioritising
Creative problem solving
Promoting brand and company identity
Call volume and problem solving skills
Proactive self-starter
Adaptable and resilient
Diligent follow through
WORK HISTORY
Fina Trust microfinance bank
No 15 Isolo road
Mushin
Lagos State
Customer service relation
Receiving and making calls
Interfacing daily with customers with diverging views and needs
Assisting them
Resolving issues and escalating where necessary
Portraying the company in positive light
Welcoming and offering world class customer service and sales support
F&K Fashion Home
Fekebee Nig Limited
Yenagoa, Nigeria
Sales manager
To ensure the functionality and effective operation of the fashion centre in the delivery of sales, service and customer experience objectives.
Create and develop client base by ensuring customer data capture at point of sale and follow up accordingly
Conduct forecasting and performance of demand planning for optimal product availability, and work with logistics to ensure optimal stock delivery to client are timely
Used sales strategies such as upselling and cross selling to meet goals and quotas.
Stocked shelves and racks re-arranged and folded clothing cleaned work area.
Rang up customer purchases handled cash and credit card transactions.
SIM Registration Officer and Sales Executive
Etisalat Nigeria,
SIM registration Operations.
Yenagoa, Nigeria
Register and activate Sims.
To market and sell etisalat product in an assigned region.
To participate in product education/demonstration, activations and promotions.
To report customer market related intelligence to the Regional manager for onward escalations.
To regularly update customers’ details to ensure accuracy.
Technical Assistant (Site)
Federal Medical Centre.
Maintenance Department
Makurdi. Nigeria
(NYSC)
Site supervision
General maintenance and repairs.
Undertaking cost analysis/estimation for repair and maintenance work.
Advising on Procurement strategies.
Minimizing wastage of materials on site.
Analyzing outcomes, and writing detailed progress reports;
Valuing completed work and arranging payments.
PROFESSIONAL SKILLS
A creative and innovative approach to Problem solving
Strong Numeric and Financial management skills
Quick and easy adaptation to new tasks and environment
Good initiative
Good Time management skills.
Negotiating, Team working skills, and Ability to motivate and Lead
Proficiency in the use of Microsoft office Word, Excel and power point
Multitasking and meeting deadlines.
Ability to communicate with team members effectively
Possessing a friendly, enthusiastic and positive outlook.
Able to establish ties with patients’ families or friends.
Willing to work flexible hours including weekends and nights.
Treating people with dignity and respect.
Constantly maintaining personal and professional development to meet the changing demands of the job.
ACADEMIC QUALIFICATIONS
London Professional Training Centre 2022
Level 3 Diploma in Health and Social care
Bsc in Building
West Africa Examination Council
A levels: Maths (A) English (A) Physics (B)
Health and safety [HSE]
REFERENCES – Available on request.
PERSONAL ATTRIBUTE
Possessing the required confidence, drive and enthusiasm
Multitasking and meeting deadlines.
Ability to communicate with team members effectively
Possessing a friendly, enthusiastic and positive outlook.
Willing to work flexible hours including weekends and nights.
Treating people with dignity and respect.
Constantly maintaining personal and professional development to meet the changing demands of the job.
ACADEMIC QUALIFICATIONS
London Professional Training Centre 2022
Level 3 Diploma in Health and Social care
BSc in Building
Health, Safety and Environment Management[HSE]-Certified
BSc. Building [2nd class honours, upper division]
West Africa Examination Council
A levels: Maths (B) English (B) Physics (C)
Short Professional courses attended:
Communication Skills
Customer Service
Understanding my role
Duty of care
Customer service leadership
Your personal development
Working in person centred way
Safeguarding Adult
Safeguarding children
Privacy and dignity
Health and Safety
Infection control
First Aid
Equality and Diversity
REFERENCES
Nicholas Oriaifo
10 Rhyd Y Mor, Abergele, Wales
***********@*****.***
Orenzo Charles
No 2/4 Ayantuga street
Off Olateju,Mushin, Nigeria
*********@*****.***
Contact this candidate