Administration
Resume:
Naomi Y. Ruiz
El Paso, TX ****8
*******@*****.***
OBJECTIVE
Secure a position with an opportunity to fully utilize my skills and training, while making a significant contribution to the success of the company.
EXPERIENCE
Debbie’s Bloomers • Sales Associate
10/24/22 – 5/03/24
● Sales driven position with floral arrangements, plants, and gift shop items.
● Customer service with walk-ins and telephone inquiries.
● Process flowers and foliage upon arrival / clean and keep up with cooler for any loss of flowers. Track inventory of such losses.
● Process and maintain care for plants.
● Inventory - such as vases, containers, front desk items.
● Unbox, price all new gift shop items and display them in the gift shop or sale.
● Teleflora and website updates.
● Floral design and wrapped arrangements in the customer cooler and for walk-in customers.
● Help with wedding floral designs and set up.
Orangetheory Fitness • Studio Manager
11/17/2021 – 9/13/22
● Provided leadership and daily direction to the sales and group personal training teams.
● Managed all sales and operational budgets. Followed compliance to company business policies for daily studio operations.
● Monitored the hiring, training, and scheduling of studio staff.
● Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
● Ensure that all front desk systems are followed: such as proper member check-in, telephone inquiries (general and sales related), guest registration, delinquent account procedures, customer care calls, change request and document scanning.
● Provide and maintain the highest level of customer service.
● Plan and promote dedicated events for the studio monthly, using provided tools for effective outreach and community involvement.
Smith and Ramirez Roofing • Production Manager
6/2020 - 11/15/21
● Responsible for the production process for every roofing installation project.
● Requested every roofing permit and inspection with the city/district.
● Ordered roofing supplies and dumpsters. Confirmed deliveries and pickups.
● Hired subcontractors, scheduled, and confirmed completion at every project.
● Post all invoices and transaction receipts in Quickbooks.
● Post payments for jobs in Acculynx and Quickbooks.
● Monitor all employees' work schedules with Labor Sync for payroll and printed payroll checks.
● Notarized documents.
● Answered phones, created leads, copy/scan and all other administrative duties. Topgolf El Paso • Platinum Sales Manager
3/2019 – 5/2020
● Managed an Elite membership department that focused on exceptional customer service for 100+ Platinum memberships: Individual and Corporate.
● Managed budgets, P&L reports, forecasts, Platinum Hosts work schedules, etc.
● Developed creative ways for membership retention: raffles, birthday cards, referral bonuses, etc.
● Coordinated and executed appreciation events for all Platinum members on a quarterly basis: i.e.: Holiday events, Golf Tournaments, etc.
● Developed team into a leadership role with unique responsibilities i.e.: Inventory/maintenance of premium Callaway Clubs, Booking appointments of VIP Experiences, Leagues, Events and Marketing inventory.
Topgolf El Paso • Marketing Lead & Platinum Host/ Marketing Champ/ Guest Services 1/2018 -3/2019
● Guest Service Associate: Checked in guests, merchandise sales, customer service.
● Marketing Champ: Worked marketing outreach events in and out of the venue.
● Marketing Lead: Assisted the Marketing Manager. Scheduled outreach events and coordinated the Marketing Champs (12) work schedules. Ordered and kept marketing inventory. Coordinated national promotions: i.e., College Nights, Yoga, Corn Hole, etc.
● Platinum Host: Greeted Platinum Members and walked them through the check in and safety process. Always engaged with members looking for opportunities to make “A Moment that Mattered.” i.e.: Birthdays, Anniversaries, Proposals, etc. Prospected the venue for new memberships and upgrades. Interacted with guests at their bay, while using the premium platinum clubs, to promote memberships. Prospected with inactive members lists, with guests dining in the venue and outside the venue as well.
El Paso Pulmonary Association • Physician Liaison/Marketing/Care Coordinator 8/21/2013 - 10/2017
● Network and marketed pulmonary services and the Lung Cancer Screening clinic to physicians and community in the El Paso area. This consisted of health fairs within the community, development and ordering of marketing material, social media management and keeping the relationships with other physician specialists.
● Developed and trained employees with a new structured and seamless process for the Front Desk department. Supervised staff at three locations, after implementation (10+ employees).
● Developed a sub-division of the billing department that consisted of a Collections and Prior Authorization team.
● Interviewed and hired employees.
● Managed the operations of a new billing interface that increased revenue and made processes efficient.
Cardiology Care Consultants • Administrative Assistant/ Marketing/Information Technologist 1/2001 – 8/2013
● Various positions throughout my employment: Administrative, IT, operations development, marketing, billing, accounts payable and receivable, collections, customer services when dealing with patients and vendors.
SKILLS
• Sales and operational management skills
• Leadership skills
• Continued improvement processes
• Customer service & experienced communication skills
• Marketing skills: outreach engagement, public relations
• Critical thinking skills
• Decision making skills
• Creative skills
• Dedicated and strong work ethic
• Computer literate: MS Office: Word, Excel, PowerPoint, Apple, Google: Docs, Sheets, Zoom, Teams, Skype, Acculynx, Centrify, LaborSync, Hot Schedules, Paychex, QuickBooks, Accounts Receivable, Accounts Payable, Budget keeping, IT (Information Technology). CERTIFICATIONS
Notary Public of Texas ID#126230835
CPR Certified ID#2746F36
EDUCATION
Southwest University September 2023 - present (Graduate December 2024) Business Management & Accounting
El Paso Community College - Continuing Education Sympathy Floral Design Sul Ross State University
Irvin High School
REFERENCES
Monica Thomas
On-Air Radio Personality
Exciter Media
Jennifer Hernandez
Regional Trainer
Nova Medical Center
Samuel Horstman
Former Marketing Manager
Topgolf El Paso
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