Front Desk Customer Service
Resume:
ARNESIO ROSADO
561-***-**** Email: *************@*****.***
EDUCATION SKILLS
BS • Hampton University, Virginia
Bachelor of Science in Sports Management
Awarded 2021
HS • Palm Beach Lakes Community High School
High School Diploma
Awarded
AWARDS
Awarded Dean’s List 5x • Athletic Program Award
Excellent Customer Service • Conflict Resolution • Front Desk Operations • Student Support • Excellent Communication • Attention to Detail • Microsoft Office • Time Management • Team Building
WORK EXPERIENCE
Front Desk Manager
Rock Fitness Gym – 04/23 – 04/24
Responsible for maintaining client account.
Responsible for directing guest to proper equipment.
Provided facility tour for current and new guests.
Verified proper member identification, and scanned member identification into system.
Addressed guest concerns with facility and provide a resolution.
Reconcile client accounts.
Coordinated the sanitary process of facility equipment and uphold safety standards.
Manage front desk phone calls and routing.
Substitute Teacher
Palm Beach County School District – 03/2022 – 05/2022
Follow lesson plans from the teacher.
Promote positive student behavior by monitoring student activities.
Assign homework.
Create reports to inform teacher of student success.
Support the school with various activities as requested.
Supervise students in and out of the classroom, including the halls and cafeteria.
Stock Clerk
Publix Supermarket - 10/020 – 05/2021
Provide excellent customer service to guests.
Take inventory of products and coordinate product distribution.
Assist with product unloading and allocating product to appropriate area.
Assist customers with finding products in store.
College Football Player
Hampton University – 2017 – 2021
Held the offense of tackle football position.
Responsible for assisting the athletic department with equipment management.
Responsible for lobby room organization.
Coordinated nutrition distribution for team.
Completed football operations internship.
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