Customer Service Field Technician
Resume:
KATY, TX *****
****************@*****.***
ANDRE PHILLIPS
PROFILE Initiative-taking, meticulous professional field technician with over 20 years of proven experience in technical and customer service support. EXPERIENCE FUTURE INFRASTRUCTURE HOUSTON, TX 02/2018-PRESENT FIBER SPLICER/ TESTER.
● Splicing/Testing Fibers, Troubleshooting, Handling OTDR Machinery, Installing Fiber Optic Cables
● Work with Project Managers and/or OSP Engineers to perform splicing as directed. Provide detailed reports of field splicing activity
● Prep cable and perform both fusion and mechanical splices for aerial and underground applications.
● Ensure all splice closures and termination points are airtight and free of moisture
● Demonstrates appropriate Customer Service Skills, especially ability to COLLABORATE effectively with landowners and utility service providers
● Perform all work in accordance with industry and Company standards and per all government regulations including OSHA, DOT, FCC.
● Track and enters time for capital projects as required
● Participates in on-call rotation and occasionally performs work during scheduled maintenance windows at nonpeak hours
● Travel to customer sites, project areas, business related events, and other communications locations
● Perform all other related duties as assigned by management. ICTX Wave Media HOUSTON, TX 06/2017- 02/2018
WIRELESS CONSTRUCTION SPECIALIST
● Coordinated, drove & tracked the wireless construction project in accordance with the plans and specifications of the project
● Identified unforeseen conditions or errors in the plans or specifications and communicated such to the supervisor or the client
● Maintained project deployment schedule
● Demonstrated sufficient skills and judgment to successfully complete larger or more complex construction projects
● knowledge of construction projects, or aspects of construction projects, plans and specifications, restrictions and right of ways, permits, test procedures, schedules, shop drawings, utility locations and information
● Developed and maintained a professional working relationship with construction contractors or subcontractors, engineering/architectural design team.
● Supervised less experienced staff
● Prepared daily reports, took progress photos, recorded document information
● Monitored contractors work performance with the contract requirements and conducted final inspections, prepared punch lists, and collected documentation for closing out contracts
● Coordinated materials testing, surveying services and other sub professional services required
Comcast Cable Houston, TX 12/2006-05/2017
COMMUNICATIONS TECH 4, NETWORK MAINTENANCE
● Performed routine troubleshooting calls through the distribution cable to the node to restore customer video, CHSI, or CDV as required.
● Performed underground location of existing plant using system blueprints and cable locating equipment to prevent cable damage and service interruption.
● Performed CLI ride-out and track and repair leakage, as necessary.
● Performed construction maintenance duties such as splices, aerial/underground coaxial-cable and equipment, to restore cable plant to system specification.
● Spliced and activated new-coaxial plant as required; repair and/or replace damaged aerial/underground plant; and inspect, repair and/or replace power supplies, as necessary.
● Prewired single dwelling units and multiple dwelling units to provide “ready hook-up” capabilities at the time of occupancy.
● Performed multi-product reconnects.
● Installed and removed set-top box and/or eMTA to provide customer with upgrades or downgrades in service.
● Troubleshot the forward and return path in the drop from the tap to the customer’s equipment for multiple services.
● Performed multi-product installations for residential and residential-like products.
● Completed from tap to customer equipment in single and multiple family dwellings including prewired units; perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances to provide services to the customer.
● Possessed knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission
(FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute
(ANSI,) and various state and local codes including G.O. 95 and G.O.128, (when applicable)
● Inspected existing bond/ground to ensure compliance with Comcast and National Electrical Code (NEC) requirements; made new ground as required to protect employees, customers, and equipment from electrical shock or damage.
● Educated the customer on the CDV service and voice mail.
● Conducted CDV test calls.
● Demonstrated CHSI service and educated customers on how to connect to the service, home page, national and local content, and web browsing using URLs.
● Surveyed the plant to ensure service availability to potential customers.
● Responded to and repaired service interruptions.
● Climbed poles, ladders, and operated aerial lifts 18 to 20 feet above ground.
EDUCATION TECHNICAL EXPERTISE (EQUIPMENT)
● DSAM METER
● VOLT OHM METER
● BORE MACHINE
● FIBER SPLICING KIT
● OPTICAL TIME DOMAIN REFLECTOR (OTDR)
● CERTIFICATIONS/LICENSES
● NEC (NATIONAL ELECTRICAL CODE)
● NESC (NATIONAL ELECTRICAL SAFETY CODE)
● FOA (FIBER OPTIC ASSOCIATION)
● CDL (COMMERCIAL DRIVER’S LICENSE)
SKILLS & INTERESTS Microsoft Office Suite
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