Mortgage Loan Data Entry
Resume:
Regina Webb
Charlotte, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Quality underwriter
Rocket Mortgage-Charlotte, NC
September 2019 to May 2022
Quality checked underwritten mortgage loans to ensure still meets eligibility after a request to modify original loan.
Mortgage Loan Processor
Wells Fargo-Charlotte, NC
September 2016 to September 2019
Processed mortgage loan accordingly. Gathered HOI, credit reports, W2’s. Made sure the loan file was complete prior to passing to underwriter
Home Service Specialist II
Accenture-Charlotte, NC
July 2013 to September 2016
Responsibilities
Respond to various requests for information, as needed. Escalate to supervisor as appropriate
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
• Respond to information requests by searching, summarizing research results and compiling in requested format
• May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
• Follow established policies, procedures and methods
• May serve as technical and functional resource or super users to other team members Participate in process improvement initiatives or special projects as assigned • Meet established goals and objectives
• Assist in audit preparation and proceedings for both internal and external auditors
• Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate
• Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors Accomplishments
•Achieved process excellence
•Ensure internal/external client satisfaction
Skills Used
communication
data entry
Education
Some college in Elementary Education
Loyola University Maryland - Baltimore, MD
September 1984 to May 1986
Skills
• Mortgage Loan
• Loan Processing
• FHA
• Underwriting (7 years)
• Credit analysis
• Banking
• Financial Analysis
• Process Improvement
• Escrow
• Account Reconciliation
• Negotiation
• Risk Management
• Research
• Financial Services
• POS
Certifications and Licenses
Life and Health Insurance
April 2022 to April 2023
Long term care insurance
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