Customer Service Office Manager
Resume:
Anna Adams
Scottsbluff, NE *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service
Perkins Restaurants & Bakery-Cheyenne, WY
January 2022 to Present
• Oversaw daily operations of a high-volume food service establishment, ensuring efficient and smooth workflow
• Managed a team of XX staff members, providing training, guidance, and performance evaluations
• Ensured compliance with health and safety regulations by conducting regular inspections and training staff on proper food handling techniques
• Analyzed sales data trends to identify popular menu items or potential upselling opportunities; adjusted inventory accordingly
• Resolved escalated customer complaints promptly by listening attentively, empathizing with their concerns, and offering appropriate solutions
Licensed Insurance Agent
Bankers Life and Casualty-Las Vegas, NV
February 2012 to June 2013
• Provided personalized insurance solutions to clients based on their individual needs and risk profiles
• Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
• Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently
• Conducted thorough risk assessments for prospective clients to determine appropriate coverage options
• Stayed up-to-date with industry trends, regulations, and product offerings through continuous professional development activities
Office Manager
Adams Electrical Services-Scottsbluff, NE
February 2010 to June 2012
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by 20%
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
Administrative Assistant
Capstone-Scottsbluff, NE
January 2009 to February 2010
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times Education
Bachelor of Science in Data Analysis/Data Managment WGU - Salt Lake City, UT
January 2021 to July 2024
Associate's degree in Science
WNCC - Scottsbluff, NE
August 2018 to December 2020
Skills
• Data Analysis
• SQL
• Python
• Tableau
• Analytics
• Visual Basic
• Project Management
• Statistics
• Data Collection
• Java
• MySQL
• Operating Systems
• Agile
• Microsoft SQL Server
Links
http://verify.CompTIA.org
https://secure.cecredentialtrust.com/account/
enauth/7774326b4a66744e5030715f46584b53584d71395451 https://www.credly.com/users/anna-adams.53139f20
Certifications and Licenses
CompTIA Network+
CompTIA A+
CompTIA Project+
ITIL Certification
Nano Degree
March 2023 to Present
Certificate of computer and machine learning with programming experience Assessments
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Office manager — Proficient
April 2023
Scheduling and budgeting
Full results: Proficient
Working with MS Word documents — Proficient
April 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Software developer skills — Proficient
April 2023
Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competency
Full results: Proficient
Technical support: Customer situations — Proficient March 2024
Responding to technical support situations with sensitivity Full results: Proficient
Analyzing data — Proficient
April 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Project timeline management — Proficient
April 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Interstate truck driving — Proficient
June 2023
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Technical support — Proficient
April 2023
Performing software, hardware, and network operations Full results: Proficient
Data entry: Attention to detail — Proficient
April 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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