Customer Service Call Center
Resume:
Michelle Board
********.*.*****@*******.***
Summary of Qualifications
Specimen Collection (urinalysis Scheduling Clinical Office Procedure
Customer Service Transportation special projects
Microsoft Office Suite Data Entry Medical Office Administration
Clerical Room Preparation Equipment Sterilization
Education and Certification
Berkeley College New York, NY Bachelor Degree- Health Service Administration
ASA College New York, NY Associate Degree-Medical Assisting
Summary of Work Experience
Centene ( customer service advocate)
Transportation trips
Transferred members to correct department
Answered questions about plan and benefits
Assist with special project
Assist first time members with initial premium payment
Health Equity ( Call Center Representative)
Escalate calls to correct department
Assist member with billing account
Assist member with cobra forms
Help members with coverage issues
Transfer calls to right platform
Maiden Lane Medical (Call Center Representative)
Created charts for new patients
Made appointments for new and existing patients
Directed calls to proper area
Sent prescriptions to pharmacies
Updated Demographics in charts
Medical Assistant (Internship)
Greeted patients in a diplomatic and courteous manner.
Recorded medical histories, Filed and updated patients’ files
Aseptic Techniques, Specimen Collection(Finger Puncture, Phlebotomy, and urinalysis)
EKG, Vital Signs, and Visual Acuity Examination
Medical Office Administration
Employment History
Centene (fideliscare) New York, NY 2022- current
Health Equity (cobra) New York, NY 2021 to 2022
Maiden Lane Medical New York, New York, NY 2016 to 2016
Schwarz & Ammirati New York, NY 2015 to 2015
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