High School Jw Marriott

Joseph Kilili Kituku

Date of birth: **/**/**** Nationality: Kenyan Phone number: +254-********* (Mobile) Email address: *******@*****.*** LinkedIn: linkedin.com/in/joseph-kituku-ba26681b WhatsApp Messenger: +974******** Skype: kitsjoe

Address: Bishop Ndingi High School, 35 - 90102, 70102, Machakos, Kenya

(Home)

A result oriented person looking for a challenging position to showcase my skills and contribute to the growth of the organization as well as enhancing Guest satisfaction. 25/04/2024 – CURRENT Doha, Qatar

DOORMAN FAIRMONT DOHA

- Arrival experience (Acknowledge all Guests)

- Departure experience (Ensuring Guest leave premises happy)

- Giving the information of the facility

-LQA, Trip advisor and Forbes champion

06/06/2022 – 09/11/2023 Doha, Qatar

DOOR AMBASSADOR ST. REGIS MARSA ARABIA ISLAND THE PEARL

• PRE - OPENING EXPERIENCE

- Arrival experience (Acknowledge all Guests)

- Departure experience (Ensuring Guest leave premises happy)

- Giving the information of the facility.

-LQA, Trip advisor and Forbes champion

Website https://www.marsaarabiaisland.com

09/12/2019 – 24/05/2022 Doha, Qatar

DOOR AMBASSADOR JW MARRIOTT MARQUIS CITY CENTER

- Arrival experience (Acknowledge all Guests)

- Departure experience (Ensuring Guest leave premises happy)

- Giving the information of the facility.

-LQA, Trip advisor and Forbes champion

Website www.marriott.com/hotels/travel/dohjb-jw-marriott-marquis-city-center-doha 10/11/2013 – 31/08/2019 Doha, Qatar

DOOR AMBASSADOR/BELLMAN/GUESTROOM ATTENDANT W DOHA HOTEL & RESIDENCE (STARWOOD HOTELS WORLDWIDE)

Door ambassador/bellman

-Arrival experience (Welcome all the Guest).

-Departure experience (Ensuring Guest leaves the hotel happy).

-Ensure maximum satisfaction of the Guest on his stay.

-LQA, Trip advisor and Forbes champion

Guestroom Attendant

-Making beds according to hotel standard.

-Replenishing amenities to the operational standard

-Last glance/final look.

ABOUT ME

WORK EXPERIENCE

-Recording room status on work assignment sheet.

Website https://www.whotels.com

01/01/2011 – 07/2013 Nairobi, Kenya

GUESTROOM ATTENDANT PANAFRIC SAROVA HOTEL

-Making beds according to hotel standard.

-Replenishing amenities to the operational standard

-Last glance/final look.

-Recording room status on work assignment sheet.

08/01/2009 – 30/09/2010 Nairobi, Kenya

GUESTROOM ATTENDANT RED COURT HOTEL

-Making beds according to hotel standard.

-Replenishing amenities to the operational standard

-Notify the Department of any problem where necessary.

-Be responsible for any keys by signing in and out procedures. 01/01/2007 – 30/12/2008 Nairobi, Kenya

GUESTROOM ATTENDANT HILTON HOTEL

-Making beds according to hotel standard.

-Changing bed linen and towels.

-Replenishing amenities to the operational standard

-Other duties assigned.

07/09/2022 – 07/10/2022 Doha, Qatar

IELTS - GENERAL TRAINING BRITISH COUNCIL - CAMBRIDGE ASSESSMENT ENGLISH Website https://www.britishcouncil.qa

05/05/2008 – 30/05/2008 Nairobi, Kenya

KITCHEN OPERATION TECHNIQUES KENYA UTALII COLLEGE

Website https://www.utalii.ac.ke

16/05/2011 – 19/08/2011 Nairobi, Kenya

SUPERVISORY MANAGEMENT IN ORGANIZATION KENYA UTALII COLLEGE Website https://www.utalii.ac.ke

15/11/2007 – 15/11/2007 Nairobi, Kenya

COMPLAINT HANDLING COURSE HILTON HOTEL NAIROBI

Website https://www.hilton.com

17/02/2006 – 17/05/2006 Nairobi, Kenya

DRIVING - HEAVY COMMERCIAL VEHICLE (CLASS B.C.E) WINGS DRIVING SCHOOL NAIROBI KENYA Website https://www.hotfrog.co.ke

23/05/2005 – 12/08/2005 Nairobi, Kenya

HOUSEKEEPING OPERATIONAL SKILLS KENYA UTALII COLLEGE Website https://www.utalii.ac.ke

Mother tongue(s): SWAHILI

EDUCATION AND TRAINING

LANGUAGE SKILLS

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH A2 C1 B1 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Microsoft Word Microsoft Office

DIGITAL SKILLS

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