Service Representative Customer
Resume:
Johnny B. Moore
OCOEE, FLORIDA 34761
***************@*****.***
OBJECTIVE
Seeking a position as Customer Service Representative.
EDUCATION
Computer Science, Bachelor of Science August 2013 – 2017
Kaplan University, Orlando, Florida
Studies focused in application development, IT network administration, web page design, Java, C++, XHTML,HTML, programming, and business case analyses. Created working prototypes for numerous web site projects and desktop applications.
Specialized in Computer Networking areas. Contributed to team projects, to create simulated real-world applications.
Wiregrass Technical College May 2008 – December 2009
Valdosta, Georgia
Studied Network Administration/ Programming languages that included C++, Java, C programming, HTML, XHTML, Microsoft Office 2007, Microsoft Server 2003, Web page designing, and project development with real world situations.
Spent three (3) months as an intern at Wiregrass and helped install and maintained over 500 computers, projectors, printers, and cables in a new IT building for the college campus.
WORK EXPERIENCE
Publix 05/2024 - current
Guest Member Services 11/2023 - 04/2024
Walmart October 10,2016 - 09/2022
Title: Claims Supervisor
Currently Employed Full-Time
Direct TV April 2011 - May 2012
Title: Customer Service Representative
Reason for leaving: Changed occupations
Orange Lake Resort April 11, 2016 – July 1, 2016
Title: Sales Consultant
Reason for leaving: Was offered a different position and did not accept the position.
Broadband Interactive September 9, 2014 – October 2016
Title: Disconnection Technician
Reason for leaving: Company went out of business.
RCH Cable March 2014 – August 2014
Title: Collector
Reason for leaving: Moved to Orlando, and there wasn’t anywhere to transfer to.
Responsibilities: Sell new cable, phone, and internet services to customers through door to door canvassing. Disconnect old service and pick up equipment.
Direct TV May 20, 2013 – June 14, 2014
Title: Customer Service Representative
Responsibilities: Answer incoming calls, accept payments, consult customer to upgrade accounts.
Union Tank Car Company April 2005 – May 2013
Title: Certified Brake Technician
Responsibilities: Maintain all brakes on railcars and service all parts according to Federal Regulations.
Reason for leaving: I started working for Direct TV.
Cracker Barrel June 2013 - March 2014
Title : Line Cook
Responsibilities: Be to work on time and prepare food properly.
Reason for leaving: This was a part-time job only.
Skills
Adobe
Dreamweaver
Adobe Photoshop
Adobe Flash
Corel Paint
Shop Pro
IDE
MS Office Suite
CSS
HTML/XHTML
Java
JavaScript
XML/XSL
Visual Basic
IBM DB2
Oracle
Linux/UNIX
Windows Vista/XP
WebSphere Suite
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