Human Resources Board Member

BRUCE JONES

**********@*****.***

**** *. ******* **. ***** 402 * Dallas, Texas 75232 * 214-***-**** SUMMARY

o Excellent Administration Skills o Effective Leadership Skills o Excellent Organizational Skills o Excellent Oral and Written Communication Skills o Excellent Business Operations o Experienced Human Resources Administrator o Employee Relations Specialist o Experienced Managing Training / Development HIGHLIGHTS

Established clear goals and KPI’s which resulted in a 1.84% average reduction in base food cost and reduced Labor Expenses of 1.5%

Achieved double digit sales increases - 3 consecutive years

Consistently increased monthly guest visits and sales transaction (avg. +2.7% / +3.4%)

Decreased employee attrition while fostering a culture of continuous improvement and promoting cross functional collaborations

10 Plus years as Human Resources Manager in both the private and public sectors

Elite News Business Person of The Year - 2013

CMBC LC (Past Board Member

Oak Cliff YMCA (Past Board Member)

Zeno & Associates, Inc. (Past Board Member)

PROFESSIONAL EXPERIENCE

JMPR Enterprise dba Which Wich Superior Sandwiches – 2020 – 2024 Owner/Operator – Two Locations

Manage a $450,000 annual operating budget while providing daily leadership to the restaurant team members.

Manage business finances, including paying vendors, suppliers and employees for products and services rendered.

Review sales activity reports to measure productivity and meet organization performance targets.

Quickly identify problem situations and skillfully resolve incidents to the satisfaction of involved parties.

Delivered in-depth training to team members in food preparation and customer facing roles to promote strong team performance.

Accountable for protecting the Which Wich brand by meeting operational standards, food safety standards, and labor laws.

TharHe Corporation dba McDonalds – 1998 to 2020

Director of Operations

Accountable for protecting the McDonald’s brand by meeting operational standards, food safety standards, and labor laws.

Manage multi-unit McDonald’s restaurants with responsibility for profit and loss.

Establish individual performance targets for Operations Supervisors, Managers and other direct reports.

Ensure that the performance planning and assessment process is followed for all employees within the company.

As sales leader, responsible for achieving all established business plan targets (sales & transaction growth, income growth.)

Responsible for hiring and developing all direct reports to ensure profitability and customer satisfaction with every experience.

Ensure that people practices are followed within the company (e.g., quality hiring, management targeted selection, commitment surveys, shift certifications, HR policies, labor laws, security and safety procedures).

Conduct Restaurant Operations Improvement Process assessments with each restaurant General Manager and develop agreed upon action plans to address priority system opportunities.

Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking “on the spot” corrective actions, and recognizing successes.

Ensures that restaurants properly execute Local Store marketing (LSM), national and co-op promotions, and the execution of new products and processes, including new product training and implementation.

Proactively assesses risk to brand (e.g., low performing restaurants, labor issues, media) and develop a plan to mitigate the risk.

Coordinate and attend all corporate visits/inspections to ensure compliance with McDonald’s Corporation.

Collaborate with Owner/Operator to build sales, market share and profitability.

Manage the overall accounting and budget functions of TharHe Corporation. EDUCATION

Bachelors of Arts Degree - Business/Marketing – Bishop College, Dallas, Texas BRUCE JONES

************@***.***

5787 S. Hampton Rd. Suite 402 * Dallas, Texas 75232 * 214-***-**** REFERENCES

Daron Pace – Former Owner/Operator, TharHe Corporation DBA McDonald’s: 214-***-****

Randy Richard – Owner /Operator, McDonald’s: 817-***-****

Cecelia Ward – Former Business Consultant, McDonald’s Corporation: 214-***-****

Tonya Turner-Cole – Regional Sales Manager, Tidel Engineering: 972-***-****

Patrick Rucker – Chief Operating Officer, Redmond and Eiland, PLLC: 214-***-****

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