Customer Service Human Resources

Haleigh Graham

*************@*****.*** • 216-***-****

Summary

I am a dynamic and results-driven customer service professional with over 10 years of experience in sales management, customer service, and human resources. I have a proven track record of driving revenue growth, optimizing sales processes, and fostering strong customer relationships. My exceptional communication, negotiation, and problem-solving skills ensure outstanding results and exceed targets. Experience

Dual Artist 2023 - 2024

Hammer and Nails

•• Enhanced revenue generation by effectively upselling various services and retail products.

• Achieved 72% conversion rate for membership enrollments, highlighting persuasive abili- ties and sales expertise.

• Attracted and onboarded new clientele through consistent delivery of exceptional cus- tomer service.

• Assisted in technical training of newly hired stylists and barbers, ensuring proficiency and skill development.

Customer Relationship Manager I Marketing Manager 2021 - 2023 Jubilant Careers

•• Reduction of customer dissatisfaction and enhanced overall customer experience by ad- dressing customer concerns and issues.

• Orchestrated successful social media campaigns to drive brand awareness and engagement across multiple platforms.

• Improved campaign effectiveness and ROI by conducting comprehensive trials and tests of various marketing channels, including paid acquisition, social media platforms, and innovative content creation.

• Analyzed and assessed referral programs to gauge their impact, identifying areas for enhancement and proposing strategic improvements.

Senior HR Generalist 2020 - 2021

CHS Therapy

•• Boosted team knowledge and productivity by offering training, monitoring performance, and offering guidance in application of best practices and regulatory protocols.

• Acquired significant cost savings by successfully completing projects within established timelines and budgets, effectively managing payroll expenses.

• Demonstrated strong project management skills by overseeing special projects and imple- menting emergency solutions, resulting in improved efficiency and streamlined workflows.

• Facilitated effective communication and conflict resolution between management and em- ployees, contributing to positive work environment and delivering clarity on compensation and benefits policies.

Manager 2017 - 2024

Sportclips Haircuts

•• Managed HR functions including recruitment, onboarding, performance evaluations, and employee development, resulting in a 20% increase in employee retention, continuous improvement of metrics and elevated customer satisfaction scores.

• Consistently increased annual revenue by 20% for three consecutive years through effective customer service and proficient inventory management.

• Leveraged extensive merchandising knowledge to drive 30% increase in retail sales, em- ploying both company-provided and original planograms.

• Attained personal Client Excitement Score (CES) of 100% and 85% score for store overall by addressing requests and concerns.

Office Assistant I Photographer 2015 - 2018

TKP Auto Sales

Production /Head of bed and bath 2015 - 2016

Savers

Building Maintenance 2014 - 2015

Perna’s Janitorial

Bar Manager 2012 - 2014

800 Club

Manager 2011 - 2013

Scoreboard Haircuts

Sales Representative 2009 - 2010

Complete Wireless Solutions

Managing Stylist 2004 - 2009

Michael’s Hair Design

Education

Highschool graduate

Parma Senior Highschool

Cosmetology Managers license

Normandy high

Certification of Fundamentals of Human Resources Ongoing

{School name}

•• 98% exam passing grade

Skills and Accomplishments

•• HR Administration, Strategic Planning & Execution, Continuous Process Improvement, Business Operations and Strategy, Customer Retention, Stakeholder Engagement, Cus- tomer Service & Satisfaction, Revenue Generation, Client Relationship Building, Cross- Functional Collaboration, Data & Finance Management, Team Leadership & Training

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