Bilingual Customer Service

YAIMA CASTILLO

**** ********** **. ****** ****, FL. Phone 689-***-****

Email **********@*****.***

O B J E C T I V E

A position in bilingual customer services to utilize my education and experience.

E D U C A T I O N

Valencia Community College 2001-2004

Computer Engineering Networking A.S

Jose Antonio Echeverria University Institute 1996

Telecommunications Engineering

E M P L O Y M E N T

Conduent 2021 - Actual

Respond to all tolling and/or administration related customer inquiries by utilizing resources available through customer records and management systems.

Identify customer needs to ensure the customer is provided complete and accurate information.

Process required transactions via mainframe or web-based applications.

Submit research requests in an accurate manner.

Maintain a thorough knowledge of the company and client programs, policies, and technology.

Communicate effectively in a warm and empathetic manner.

Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

AT&T Mobility Services 2006-2017

Address a broad range of customer service call types including, collections, retention, billing, adjustments,and advanced technical support

Use of creative problem-solving skills to address questions to update customer accounts and maintain records

Provide effective and timely resolutions for customers and deliver personalized recommendations on products and services

Instill confidence and loyalty, utilizing my knowledge of products and services to effectively service customers.

Simplify explanation of customer bills, rate plans, and features of products and services

Support customers with credit/inbound and outbound collections, technical roaming support inquiries.

C O M P U T E R S K I L L S

• Excel, Microsoft Word, Access, PowerPoint, Windows Outlook,

HTML, Unix, ASAP

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