Customer Service Representative

480-***-**** ***********@*****.*** Tampa, Florida

EXPERIENCE

Restaurant Manager, Hand Cut Chophouse 10/2021 to 09/2023

Scottsdale, AZ

●Key responsibilities include hiring, managing, supervising and training restaurant team members and ensuring a gold standard guest experience

●Handle difficult situations, problem solving, complaint resolution and conflict de-escalation

●Build effective working relationships with colleagues and service partners to work as one team

Associate Banker, J.P. Morgan Chase 10/2020 to 11/2021

Phoenix, AZ

●Processed daily transactions, including deposits, withdrawals, money transfers, cash advances, and loan payments

●Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages

●Assisted clients with various questions and concerns related to their accounts and banking products

Tanning Representative, TanMax 06/2020 to 04/2023

Phoenix, AZ

●Principal point of contact between TanMax and its customers

●Provided new customers with the right products and services

●Developed positive customer relationships through friendly greetings and excellent service

Server, Oregano's Pizza Bistro 09/2018 to 05/2020

Chandler, AZ

●Ensured optimal guests experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude

●Managed orders and accompanying financial transactions using a digital point of scale system

●Knowledgeably recommended menu items based on customer needs and preferences

EDUCATION

B.A., Business Management

Northern Arizona University, Flagstaff, AZ 08/2019 to 05/2021

High School Diploma Graduated: 05/2019

Perry High School, Gilbert, AZ

CERTIFICATIONS

CNA & CPR Certification Graduated: 07/2021

Arizona Medical Training Institute, Mesa, AZ

Veterinary Assistant License

East Valley Institute of Technology, Mesa, AZ Graduated: 05/2019

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