Information Systems Customer Service

Ryan Mendez

Orlando, Florida

407-***-**** • ***********@*****.***

Education and certification

Associate’s in Arts Degree specializing Information Systems Technology

Seminole State College – Graduate: May 2024

Post Graduation Goal: Pursue additional education after graduation to acquire certifications, staying current with the latest advancements in technology.

Noteworthy Courses throughout academic Journey

Principles Of Computer Programming

Introduction to The Information Technology Industry

Database Management

Network Concepts and Operating Systems

Network Computer Maintenance and Repair

Projects

Maintaining Networks and Operating Systems

oHighlighted in my Network Concepts and Operating Systems course, I maintained all aspects of computer networks. I used various computer function components and explored the duties of operating systems firsthand. From executing commands to hands-on management of disk drives, maintaining files, and ensuring data integrity. I resolved network-related questions by navigating through real-world scenarios with confidence.

Database Management

oIn addition to mastering SQL, Database Management gave me the opportunity to utilized different systems. Microsoft SQL Server and MySQL improved my skills in real-world platforms. Through practical projects, I learned database optimization, ensuring efficient data retrieval, and storage. I crafted entity-relationship diagrams to normalization techniques, and tailored then to meet specific mock business needs.

work experience

Customer service related experience:

Drive Shack Orlando, Florida (January 2021-Current)

Bartender and Server

Arriving before scheduled time for inventory of bar and service station.

Proficient with POS system by efficiently processing transactions, handling cash and managing orders.

Ability to quickly learn and adapt to the POS system and assist coworkers by training or sharing knowledge and expertise.

Anticipate and fulfill customer needs by paying attention to details in service delivery.

Ability to multi-task and work under pressure to ensure that each customer experience is personalized and meets their expectations.

Willingness to support team members and offer assistance to ensure overall customer service expectation is exceeded.

Skills

VMware Workstation

MS Office Suite (Excel, Word, PowerPoint)

Cisco Packet Tracer

Project Libre – Project Network Design

MacOS

Java

Python

WireShark

MySQL

C++

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