Customer Service Phlebotomist Ii

Ashley Alfred

Houston, TX *****

****************@*****.***

Willing to relocate: Anywhere

Work Experience

PSC Phlebotomist II

Sonic Healthcare-Houston, TX

January 2022 to July 2024

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Maintained strict adherence to infection control protocols and safety standards during blood collection process

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements

• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis

• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques

• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort

• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow

• Followed established protocols for handling hazardous materials such as sharps containers and bio- hazard waste disposal

• Conducted quality control checks on equipment regularly to maintain accuracy in test results

• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency

• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

• Participated in continuing education programs and workshops to stay updated on industry trends and best practices

• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures

• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)

• Provided clear instructions regarding pretest preparations to patients, ensuring accurate test results

• Maintained a clean and organized work area, following infection control guidelines

• Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability

• Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling

• Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry

• Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols

• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect

• Ensured proper disposal of bio-hazardous materials according to established protocols

• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy

• Provided support during blood transfusion procedures by verifying patient information and labeling units correctly

• Collaborated with laboratory staff on troubleshooting issues related to specimen quality or processing errors

• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace

• Assisted in the implementation of new phlebotomy techniques or technologies for improved efficiency

• Participated actively in team meetings and contributed ideas for process improvement initiatives

• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands

• Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines

Temp to Hire PSC Phlebotomist II

Pulse Staffing-Houston, TX

September 2021 to January 2022

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis

• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques

• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

• Maintained a clean and organized work area, following infection control guidelines

• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect

• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy

• Ensured proper disposal of bio-hazardous materials according to established protocols

• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace Temp PSC Phlebotomist II

All Medical Personnel-Houston, TX

November 2018 to July 2021

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Maintained strict adherence to infection control protocols and safety standards during blood collection process

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements

• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis

• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques

• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort

• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow

• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal

• Conducted quality control checks on equipment regularly to maintain accuracy in test results

• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency

• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

• Participated in continuing education programs and workshops to stay updated on industry trends and best practices

• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures

• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)

• Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results

• Maintained a clean and organized work area, following infection control guidelines

• Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability

• Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling

• Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry

• Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols

• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect

• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy

• Ensured proper disposal of biohazardous materials according to established protocols

• Collaborated with laboratory staff on troubleshooting issues related to specimen quality or processing errors

• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace

• Assisted in the implementation of new phlebotomy techniques or technologies for improved efficiency

• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands

• Participated actively in team meetings and contributed ideas for process improvement initiatives

• Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines

Safety Attendant (Temporary)

Total Safety-Pasadena, TX

September 2018 to October 2018

• Implemented and enforced safety policies and procedures on construction sites, ensuring compliance with local, state, and federal regulations

• Conducted regular safety inspections and audits, identifying potential hazards and recommending corrective actions

• Managed and maintained safety equipment inventory, ensuring availability and functionality of safety gear

• Performed job hazard assessments and recommended engineering controls to minimize risks

• Conducted safety equipment inspections and certifications, ensuring equipment met safety standards

• Conducted safety equipment demonstrations and training sessions for construction workers Bio-metric Health Screener PRN

Houston Methodist Hospital-Houston, TX

August 2017 to October 2018

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect

• Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols

• Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry

• Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling

• Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability

• Maintained a clean and organized work area, following infection control guidelines

• Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results

• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)

• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures

• Participated in continuing education programs and workshops to stay updated on industry trends and best practices

• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills

• Conducted quality control checks on equipment regularly to maintain accuracy in test results

• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal

• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow

• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort

• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques

• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis

• Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Maintained strict adherence to infection control protocols and safety standards during blood collection process

• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy

• Ensured proper disposal of biohazardous materials according to established protocols

• Collaborated with laboratory staff on troubleshooting issues related to specimen quality or processing errors

• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace

• Assisted in the implementation of new phlebotomy techniques or technologies for improved efficiency

• Participated actively in team meetings and contributed ideas for process improvement initiatives

• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands

• Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines

Patient Service Rep. II/ Process Tech

Quest Diagnostics-Houston, TX

May 2013 to May 2017

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Maintained strict adherence to infection control protocols and safety standards during blood collection process

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements

• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis

• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques

• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort

• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow

• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal

• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect

• Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols

• Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry

• Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling

• Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability

• Maintained a clean and organized work area, following infection control guidelines

• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)

• Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results

• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures

• Participated in continuing education programs and workshops to stay updated on industry trends and best practices

• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills

• Conducted quality control checks on equipment regularly to maintain accuracy in test results

• Collaborated with laboratory staff on troubleshooting issues related to specimen quality or processing errors

• Ensured proper disposal of biohazardous materials according to established protocols

• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy

• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace

• Assisted in the implementation of new phlebotomy techniques or technologies for improved efficiency

• Participated actively in team meetings and contributed ideas for process improvement initiatives

• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands

• Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines

Phlebotomist/Lab Assistant

Houston Methodist-Baytown, TX

May 2008 to May 2013

• Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens

• Maintained a clean and organized work area, adhering to strict safety protocols and infection control guidelines

• Prepared blood samples for laboratory testing by centrifuging, aliquoting, and properly storing them

• Accurately recorded patient information, test results, and other relevant data into the laboratory information system (LIS)

• Assisted in the inventory management of supplies, reagents, and equipment to ensure uninterrupted workflow

• Collaborated with healthcare professionals to verify patient identification and obtain necessary consent for procedures

• Followed established protocols for specimen handling, transportation, and disposal in compliance with regulatory standards

• Performed quality control checks on equipment calibration regularly to maintain accurate test results

• Provided exceptional customer service by addressing patient concerns or inquiries regarding phlebotomy procedures

• Demonstrated proficiency in using various phlebotomy techniques including butterfly needles and syringe methods

• Supported the training of new phlebotomists by providing guidance on best practices for specimen collection procedures

• Participated in continuing education programs to stay updated on industry trends and advancements in phlebotomy techniques

• Collaborated with laboratory staff to prioritize sample processing based on urgency levels specified by healthcare providers

• Ensured compliance with HIPAA regulations when handling confidential patient information during specimen collection process

• Maintained strict adherence to standard operating procedures (SOPs) while performing all phlebotomy tasks

• Managed high volume workload efficiently while maintaining attention to detail

• Utilized excellent communication skills when interacting with patients from diverse backgrounds

• Demonstrated strong problem-solving abilities when encountering difficult venous access situations

• Implemented strategies to minimize patient discomfort during blood draws through effective communication techniques

• Safely disposed of biohazardous waste materials according to established protocols

• Collaborated with laboratory technologists to troubleshoot and resolve specimen-related issues

• Ensured accurate identification and labeling of specimens to prevent errors in testing and patient misdiagnosis

• Maintained strict confidentiality of patient information, adhering to ethical standards and privacy regulations

• Assisted in the maintenance and calibration of phlebotomy equipment for optimal performance

• Performed daily quality control checks on point-of-care testing devices to ensure accurate results

• Maintained accurate records of all specimens collected, including proper documentation of any deviations or incidents

• Served as a resource person for colleagues seeking guidance on difficult venipuncture cases or challenging patients

• Demonstrated proficiency in using various computer systems for data entry, result retrieval, and report generation

• Implemented strategies to reduce patient wait times by optimizing scheduling and workflow processes

• Achieved a 95% success rate in obtaining blood samples from pediatric patients through effective communication techniques

• Collaborated with laboratory supervisors to develop and update standard operating procedures for phlebotomy services

• Developed and maintained positive relationships with patients, ensuring their comfort and trust during procedures

• Ensured compliance with OSHA regulations and safety guidelines when handling hazardous materials

• Leveraged strong organizational skills to manage multiple tasks simultaneously in a fast-paced environment

• Pioneered the implementation of new technology/software that improved data management processes within the lab

• Educated patients about proper fasting requirements before specific lab tests were performed

• Increased productivity by implementing time-saving techniques without compromising safety or accuracy

• Succeeded in maintaining a sterile environment during all phases of the phlebotomy process

• Collaborated with other healthcare professionals in interdisciplinary teams to provide comprehensive patient care

• Participated in quality improvement initiatives aimed at enhancing overall laboratory operations

• Achieved high patient satisfaction scores through compassionate care delivery during blood draw procedures

• Demonstrated exceptional attention to detail when verifying patient demographics prior to sample collection

• Served as a liaison between patients, healthcare providers, and laboratory staff regarding specimen requirements

• Mentored junior phlebotomists, providing guidance on best practices and professional development opportunities

• Increased efficiency by implementing a streamlined workflow process for specimen collection and processing

• Achieved a 99% accuracy rate in specimen labeling, reducing the risk of sample mix-ups or misidentifications

• Closely monitored patients for any adverse reactions during or after blood collection procedures

• Demonstrated proficiency in using electronic health record (EHR) systems for documentation purposes

• Managed inventory levels of phlebotomy supplies, reordering as needed to maintain adequate stock levels

Security Officer Industrial Plant

Securitas-Houston, TX

January 2006 to May 2008

• Patrolled assigned areas to ensure the safety and security of premises

• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate logs of all incidents, accidents, and daily activities

• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required

• Implemented access control measures by verifying identification credentials of individuals entering restricted areas

• Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary

• Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times

• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed

• Escorted employees or visitors when requested for their safety or protection purposes

• Collaborated with team members to develop emergency response plans tailored to specific locations within the premises

• Participated in ongoing training programs to enhance knowledge of security protocols and procedures

• Successfully prevented XX theft incidents through vigilant monitoring techniques

• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures

• Reduced response time for emergency situations by XX% through implementation of efficient communication protocols

• Received commendation for outstanding performance during a high-risk situation involving an intruder

• Investigated suspicious activities using CCTV footage resulting in the identification and apprehension of multiple suspects

• Maintained a safe environment during large-scale events attended by XX+ attendees

• Developed strong relationships with local law enforcement agencies facilitating quick response times during critical incidents

• Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals

• Served as a key point of contact for building management regarding security-related matters

• Implemented a comprehensive training program for new security personnel, ensuring adherence to company policies and procedures

• Conducted regular risk assessments and implemented necessary measures to mitigate potential threats

• Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras

• Increased overall efficiency by implementing an electronic reporting system, reducing paperwork by XX%

• Maintained strict confidentiality when handling sensitive information or incidents

• Responded promptly to alarms or distress calls from employees or visitors in need of assistance

• Demonstrated strong observation skills in identifying suspicious behavior or unauthorized individuals on the premises

• Provided detailed incident reports including accurate descriptions of events, actions taken, and outcomes

• Served as a liaison between management and security staff, effectively communicating expectations and addressing concerns

• Awarded Employee of the Month for consistently maintaining a safe environment through proactive security measures

• Mentored new hires in security protocols, ensuring compliance with company standards

• Coordinated evacuation drills and trained employees on emergency response procedures

• Managed access control systems including issuing badges and monitoring entry/exit logs

• Performed routine inspections of perimeter fences, gates, doors, windows to identify vulnerabilities

• Assisted in conducting background checks on prospective employees or contractors before granting them access privileges

• Ensured compliance with all applicable laws, regulations, and company policies related to safety and security practices

Skills

• Phlebotomy

• Venipuncture

• Order Entry

• Computer Networking

• Security

• Customer service

• Vital signs

• Laboratory experience

• Patient care

• EMR Systems

Certifications and Licenses

Phlebotomy Certification

March 2008 to Present

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