Customer Service Rep
Resume:
ReNea Douglas-Bumbry
Quincy, IL *2301
Objective
To seek employment within a company which will allow use of my current knowledge and skills; I also look forward to obtaining new skills that will compliment my current skills to expand my knowledge and experience Employment/Experience
Pharmacy Customer Service Rep 2
Blue Cross Blue Shield
Quincy, IL 09/2015 – 09/2021
* Assisted members with medicine-finding cheaper alternatives
* Quoted pricing
* Assisted members with updating policy
Customer Service Rep 4
SC Data Center
Hannibal, MO 11/2013-12/2015
* Answer calls for an inbound call center.
* Check order statuses, track packages, and replace damaged or missing items.
* Account payments and provide billing information. Operations Specialist II
TCF BANK
Minneapolis, MN 10/2004 – 11/2008
* Analyzed Automatic Withdrawals.
* Processed Automatic Withdrawals.
* Investigated claims to determine if fraudulent.
* Collaborate with Loss Prevention Department.
Rewinder/Packer
Meyers Printing
Minneapolis, MN 1/2003 – 1/2004
* Inspected Microsoft Security Labels.
* Packed Accurate Labels.
Security
Globe Aviation
Minneapolis, MN 7/2002 – 6/2003
* Monitored and screened passengers before boarding airplane.
* Screened fuel truck drivers before take-off.
Order Processing Coordinator
Dayton Commercial Interiors
Minneapolis, MN 4/2001 – 11/2001
* Ran program to extract furniture orders for clients.
* Processed orders.
* Scheduled delivery and set-up of furniture.
Receiving Department Clerk
Best Buy
Minneapolis, MN 11/1996 – 9/2001
* Register in-coming trucks.
* Verified delivery of scheduled products using AS400 system
* Documented attendance for department.
* Teamed up with Loss Prevention Department.
* Inventoried items in Receivables Department.
Education
Quincy Senior High School
Quincy, IL
* High School Diploma
Summit Academy OIC
Minneapolis, MN January 2001
*Refresher courses in Math, English, and Office skills Goodwill/Easter Seals
Minneapolis, MN October 2004
*Banking skills courses
**References Available Upon Request**
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