Customer Service Operations Management
Resume:
Jody Duruttya
*** ****** ***, **** *****, FL ****4
*************@*****.***
Professional Summary
Driven and dependable logistics professional with extensive experience in sales, customer service, and operations management. Highly organized and proactive with excellent problem-solving abilities, effective communication skills, and a solid understanding of safety and regulatory compliance.
Skills
● Sales and Operations Management
● Creative Problem Solving
● Time Management
● Excellent Communication
● Customer Relationship Management
Work Experience
Dedicated Regional Fleet Planner
Cowan Systems LLC – Halethorpe, MD
April 2022 – February 2024
● Met customer production needs by ensuring on-time deliveries within the Midwest.
● Planned OTR, local, and shuttle drivers within compliance guidelines.
● Communicated directly with customer transportation managers for shipments.
● Managed asset availability within contract agreements.
● Resolved OTD issues due to driver delays in collaboration with fleet managers. Operations Assistant
R-K-Campf Transport – Salem, OH
November 2020 – March 2022
● Planned daily loads for the van division using customer and broker loads.
● Resolved customer and driver issues promptly.
● Collaborated with HR, accounts payable/receivable, and safety departments. Dedicated Regional Fleet Planner/Manager
Kenan Advantage Group – North Canton, OH
2012 – March 2020
● Scheduled on-time deliveries for dedicated customers in NE/Midwest and West Coast regions.
● Planned loads based on customer needs and driver availability.
● Managed compliance with federal and company guidelines.
● Handled driver retention and resolved driver issues. New Sales and Customer Service Representative
EquipCo Transportation Services – Marion, OH
2008 – 2012
● Developed new sales and provided exceptional customer service. Senior Regional Lead Dispatcher
Kuntzman Trucking Inc – Alliance, OH
2007 – 2008
● Led dispatchers in coordinating tractors, trailers, and drivers.
● Managed trailer pools and ensured timely pickups and deliveries.
● Resolved dedicated customer issues promptly.
Director of Operations
Kuntzman Trucking Inc – Alliance, OH
2001 – 2007
● Coordinated multiple terminals and operations to ensure on-time deliveries.
● Supported dispatch needs and managed dedicated customer service issues.
● Acted as liaison between terminals for payroll, accounting, operations, safety, and service departments.
Manager Customer Service
Kuntzman Trucking Inc – Alliance, OH
2000 – 2001
● Built new business and directed the inside sales team.
● Contributed to outside sales and provided training on TMW Software. Executive Assistant
Kuntzman Trucking Inc – Alliance, OH
1997 – 2000
● Prepared reports for the President/CEO and analyzed lane profitability.
● Set up new vendor accounts for the maintenance department.
● Built a profitable backhaul department.
Dispatch/Operations
EquipCo 1 – Marion, OH
1989 – 1997
● Developed inside sales and coordinated truckload/LTL/air shipments.
● Managed owner-operator payroll and oversize shipment logistics. Certifications
● 12 Months Driver Retention Course
● Hazmat Certification
Education
High School Diploma
Marlington High School – Alliance, OH
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