Customer Service Rep
Resume:
Brunilda Adorno
Davenport, Fl *3897
*************@*****.***
Experience:
**** – Present CT GI Rocky Hill, CT
Procedure Scheduler
Assist with high call volume, Maintain physicians schedule, scheduling
Office visits and procedures, Take triage calls, patient registration, amd
Financial transactions, view patient visit notes, identifyimg problems
and diagnosis, collecting payments and verifying insurance, recall sched
uling, file records in appropriate section of patient charts in EMR
2022 – 2023 First Source/MMH Bradenton, Fl Bilingual Patient financial Advocate
Selfpay patients referred to First Source for State, County of Federal eligibility,Identifies Patient needs and/or Federal eligibility assistance
programs, records all Patient information on on the designated in
house system. Documents the results of the screening on the in house
tracking tool.
2021 – 2022 Leading Edge Administrators Tampa, Fl
Customer Service Rep
Handle customer and providers call inquiries and complaints, pertaining to Health insurance both inbound and outbound calls Provide information over the phone about members’, claims status works with support departments as needed to resolve member’s issues and track member interactions with notes from each call
2019 – 2021 Hospital For Special Care New Britain, CT Outpatient Admissions Rep
Front desk Check in/Check out: greet and receive patient and visitors by taking name of patient, arriving the appointment in the systems, collect appropriate copies of insurance information. Keeps Daily Schedule updated, utilizing cancelations to keep all appointment slots available booked with patients. Efficiently schedule outpatients with appropriate appointment types for clinicians, Authorizations, Maintain working knowledge of insurance contract authorization requirements and their relevant procedures and guidelines for obtaining approval.,Scan all relevant and related documents into electronic medical record.
2015- 2019 McKesson Corp. Farmington, Ct Customer Service Rep 2
Working on assignments that are semi-routine in nature, entering quotes, entering sales orders, handling customer’s calls with resolution to their medical supplies purchases, returns, up selling managers specials on a daily basis.
Education: The Salter School New Britain, CT Business Word Processing Diploma
1985-1986 Caguas Public Library GED
Special Skills: Bilingual, competency in writing and reading both Spanish and English
References: Available upon request
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