MARIA HARGROVE
Nesbit, MS ***** • 901-***-**** • *************@*****.***
Professional Summary
Highly motivated and results-oriented Patient Care Representative with a proven track record of success in fast-paced healthcare environments. Skilled phlebotomist with expertise in team leadership, staff training, and efficient workflow management. Demonstrates exceptional communication, interpersonal skills, and a strong understanding of medical terminology and ICD-10 billing. Proficient in EMR/EHR systems and committed to maintaining the highest standards of patient care and confidentiality. Core Skills
• Phlebotomy & Patient Care
• Team Leadership & Staff Development
• Medical Terminology & ICD-10 Billing
• Patient History Documentation & Data Entry
• EMR/EHR Systems and Microsoft 365 software
• Workflow Optimization
• Regulatory Compliance
Work History
Phlebotomist, 07/2014 to Present
AEL Phlebotomist Float Mississippi, Arkansas And Tennessee Phlebotomist Travel throughout Tennessee, Arkansas and Mississippi Responsible for training new Phlebotomist on procedures for various clients.
• Able to cover either PSC, IOP, and early morning run locations
• Excellent Phlebotomy Skills
• Enhanced patient experience through compassionate care and communication during venipuncture procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols. Getz Internal Medicine
Feburary 2015 to September 2021
Role Summary: Provided comprehensive support in clinical and administrative tasks to ensure efficient operation of the medical practice.
Clinical Responsibilities:
Prior Authorization, Injections, Phlebotomy, Charting in Electronic Medical Record, Administration of IV fluids. Assisted Practitioner within office procedures and various in-house testing. Triaged patients prior to Physician visits and administered oral medications as directed. Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism. Administrative Support:
Document scanning to maximize overall team productivity. Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice. Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed. Education
Phlebotomist Certified With 20 years experience
Phlebotomy And Nursing Coursework, 05/2001
Southwest Tennessee Community College - Memphis, TN Northwest Community College – Southaven, Ms