District Manager Customer Service
Resume:
Armen Toopalian Fard
**** ****** **** ******, ********, 91208, CA (US)
*******@*****.***
PROFESSIONAL SUMMARY
I am highly energetic,organized,positive thinking,teamwork . customer service. Customer service specialist and business development executive with 30years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. EMPLOYMENT HISTORY
District Manager, Massis Kabob
Responsible for 4 resturant and 1in the mall.Developed and train management,Developed safety plan,open i new unit,coordinate all store marketing,Developed a plan for staffing the every restaurant crew and managers,
Aug. 2021 - Sep. 2023
Glendale
District Manager, Armen restaurant and cafe
responsible for 1coffee shop and 2 fast food rest. recruited, trained and developed management. coordinate all store marketing,developed safety plan, improved sales by 3%.
Feb. 2010 - Nov. 2020
Tahran, Iran
District Manager, Knj (Wendy’s)
totally responsible for daily operations of 7units,recruited, trained and developed all level’s management,improving the sales at every store,workman’s comp accidents YTD is none
Jan. 2006 - Jun. 2009
Anaheim
Oct. 2001 - Sep. 2004 General manager/ area leader, El pollo loco Irvine
(01/04)-(05/04) worked as area leader in las vegas, NV. (05/04)-
(12/04) worked as area leader in san fernaado valley,CA, totally responsible for daily operations for 5units. trained and developed 2general management and 1field training manager.
Achived100%in mystery shop scoresfor the area
developed safety plan
2004 YTD comp store sales up 6.7%. 3 highest weekly AUV of $30K.
• Maintain computers in classrooms and laboratories and assist students with hardware and software use.
• Identify training and development needs.
General manager/ district manager, SBARRO
(01/00-01/01) worked as district manager in san fernanado valley,CA improved sales by 5%. profit by 20%. and cash flow by 15%. total responsibility for daily operation of 7 stores in CA. successfully opened 1location in the market.
coordinate all local store’s marketing efforts.
• Complete forms in accordance with company procedures.
• Identify training and development needs.
May. 1999 - Jul. 2001
San Fernando valley, NY
General manager/ multi unit manager, Taco Bell corp initally hired in the capacity ot restaurant general manager where i was responsible for the day to day operations of 2unit with combined annual sales of 3.2millon.my increase in responsibilities and knowledge led to the promotion.
responsible for initiating 24hours operations for taco bell. recognized for empowering and working as one team.
• Identify training and development needs.
Feb. 1989 - Oct. 1997
Irvine
District Manager, Burger King corp
totally responsible for daily operations for 5 units. cop store sales 2% to 5% better then last year.
recruited .developed and trained all levels of management. Jan. 1988 - Nov. 1989
Boston, MA
EDUCATION
Associate of Arts:General
• Rose state college, Oklahoma, OK
Oct. 1985
Training
Cost management
Human resource
Sale building
Marketing
SKILLS
Expert
Expert
Expert
Expert
Expert
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