Customer Service Order Management

JAIME GUTTER

Burlington, KY ***** • 859-***-**** • ************@*****.***

Professional Summary

Dynamic and results-oriented professional with a proven track record at Chipotle Mexican Grill, enhancing customer engagement and streamlining order management. Excelled in fast-paced environments, demonstrating exceptional teamwork and collaboration alongside strong cash handling abilities. Achieved significant improvements in customer service satisfaction through effective communication and meticulous attention to health code compliance. Skills

Customer Engagement

Order Management

Safe Food Handling

Customer Service

Drive-Thru Operations

Food Preparation

Health Code Compliance

Food Running

Menu Memorization

Time Management

Valid Driver's License

Teamwork and Collaboration

Safety awareness

Forklift Operation

Clear Communication

Safety

Visual Communication

Production Line Work

Product Promotion

Integrity and Honesty

Taking Orders

Point-of-sale transactions

Cash Handling

Work History

Crew Member, 10/2023 to 08/2024

Chipotle Mexican Grill – Burlington, KY

Cleaned and maintained all areas of restaurant to promote clean image. Addressed guest needs, questions, or concerns to create optimum experience onboard. Provided excellent customer service by greeting customers and meeting quality Checked on dining areas frequently to clean up spills, wipe down tables and restock stations. Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Accurately operated cash register to process customer payments. Fry chips daily, so they are fresh in the morning and afternoon. Team Member, 12/2022 to 08/2023

Skyline Chili – Cincinnati, OH

Kept work areas clean, organized, and safe to promote efficiency and team safety. Contributed to team success by completing jobs quickly and accurately. Worked different stations to provide optimal coverage and meet production goals. Operated register to process payments and collect cash payment for order totals. Developed strong customer service and product knowledge skills to enhance individual and team performance.

Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Crew Member, 10/2019 to 09/2022

Chipotle Mexican Grill – Hebron, KY

Fry chips daily for both shifts.

Provided excellent customer service by greeting customers and meeting quality expectations. Worked well with teammates and accepted coaching from management team. Operated cash register to ring up final bill and process various forms of payment. Cleaned and maintained all areas of restaurant to promote clean image. Addressed guest needs, questions, or concerns to create optimum experience onboard. Worked front counter, drive-thru and other areas.

Server, 05/2018 to 07/2019

Dave & Buster's – Florence, KY

Explained menu items and suggested appropriate options for food allergy concerns. Worked with POS system to place orders, manage bills, and handle complimentary items. Bussed and reset tables to keep dining room and work areas clean. Served food and beverages promptly with focused attention to customer needs. Learned and followed local alcohol laws to keep restaurant compliant with regulations. Answered customers' questions, recommended items, and recorded order information. Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server, 07/2016 to 05/2018

Cheddars Stratch Kitchen – Florence, KY

Explained menu items and suggested appropriate options for food allergy concerns. Worked with POS system to place orders, manage bills, and handle complimentary items. Bussed and reset tables to keep dining room and work areas clean. Upsold high-profit items to enhance sales numbers. Served food and beverages promptly with focused attention to customer needs. Resolved customer complaints promptly and professionally to maintain positive reputation. Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Warehouse Associate, 08/2009 to 01/2011

(SMX) Amazon – Hebron, KY

Assembled orders and packed items for shipment, conveying orders to shipping personnel Worked safely around moving machinery.

Prepared orders for shipment by picking, packing, and labeling merchandise. Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Confirmed accuracy, quality and quantity of materials received and listed on BOL. Unpacked and repacked items in different quantities and configurations for shipment. Used handheld scanners to efficiently track and maneuver freight throughout distribution network. Drove forklifts, pallet jacks and other equipment to move materials. Loaded and unloaded materials onto and off of trucks for fast shipment. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks. Education

N/A: Medical Assistant

National College of Business And Tech - Florence, KY

Contact this candidate