Customer Service Guest Relations Cash Handling

Laura Babcock

Hospitality Specialist, Guest Relations, Cash handling

Boca Raton, FL 33433

*********************@***********.***

+1-954-***-****

Hello, I am a driven hospitality professional with extensive experience in customer service and guest relations, honed at renowned venues like the Hard Rock Casino. Proven track record in up selling and cash drawer balancing showcasing exceptional multitasking and interpersonal skills. Adept at building relationships and exceeding guest expectations, ensuring a memorable experience for all. Committed to excellence demonstrated through a perfect cash handling record, and a team oriented attitude. Authorized to work in the US for any employer

Work Experience

All FOH positions

Hard Rock Casino Hlwd-Hollywood, FL

January 1991 to December 2008

Over 15 years of experience serving guests food and drinks. I started as a hostess, and was responsible for taking reservations, dividing stations evenly and fairly for the servers. In between Stan's Rest. and my last employer Hard Rock, I perfected my skills at other venues like Jackson's Steakhouse as a bartender for 2 years. As well as 4 years at Christopher's Nightclub, and my favorite job with Sloppy Joes on Ft. Lauderdale Beach for 3 years. I had to stop working to take care of my family which is why I haven't worked in a long time.

Education

High school diploma

Fort Lauderdale - Fort Lauderdale, FL

Skills

• Catering

• Banquet Experience

• POS

• Event Planning

• Bartending

• Host/Hostess

• Animal Care

• Serving Experience

• Elderly Caretaker/Asst. & Personal Asst. (7 years)

• Restaurant experience

• Food service

• Hospitality

• Serving

• Cash handling

• Sales

• Customer service

• Guest services

• English

• Fine dining experience

• Upselling

• Guest Relations Experience

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