Human Resources Customer Service

Rosa E. Sifuentes

**** ***** **, *******, ** ****3 832-***-**** *************@*****.***

Objective

Seeking a position at a company where I can maximize my 15+ years of supervisor, managerial, HR and staffing experience. Education

CERTIFICATE 1997-1998 SOUTH TEXAS VO-TECH

· Medical Office Clerk

· Medical records, terminology, transcription, billing, coding, and scheduling with basic Anatomy and Physiology ASSOCIATES 2013-2014 NORMANDALE COMMUNITY COLLEGE

· Business Administration · Economics, Intro to Business, Human Resources Skills & Abilities

· Strong verbal and personal communication skills in both English and Spanish

· Great organization skills and customer service orientation

· Ability to work under pressure

· Training and orientation skills

· Supervisor and Manager skills and experience

· Multitasker

· Divergent thinking

· Ability to prioritize independently

· Decision Maker

· Experienced in the construction field

· Excellent candidate sourcing skills

· Proficient in various ATS systems (Avionte, Oracle, Workday, Sage, CRM, and many more).

· Experience in all major job boards (Indeed, Linked-In, ZipRecruiter, Monster, Workforce centers in various states, etc.)

· Knowledge of basic HR laws and regulations

· Accuracy and punctuality

· Willing to stretch extra hours to complete assigned work

· Effective listener

· An experienced team player

· Tolerant and flexible to different situations

· Life, Accident, Health and HMO licensed in the State of Texas

· State of Texas Notary Public

Experience

CONTRACT -RECRUITER – HUMAN RESOURES STAFFING AGENCIES FEBRUARY 2024-PRESENT

· Working at different contract companies assisting with the recruiting and human resources needs.

· Full cycle recruiting for light industrial, craft skilled industrial, blue collar, and many more.

· Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.

· Prepared offer letters and maintained candidate records and requisitions in ATS.

· Schedule interviews; oversees preparation of interview questions and other hiring and selection materials.

· Assist with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.

· Collaborate with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.

· Build and maintain relationships with hiring managers to help determine manpower needs and execute recruitment strategy.

RECRUITER ECO-STAFF LLC DECEMBER 2022– JANUARY 2024

· Managed and grew the active applicant’s data base.

· Utilized various networks and resources to attract a pipeline of candidates

· Assisted

· Managed and maintained the company data base with accurate and up-to-date information regarding current and potential applicants.

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· Validated an applicant’s resume once received from recruiter to approve for submittal to clients/customers.

· Interviewed candidates to determine skills competencies based on current/past work experience.

· Posted job openings on applicable resume sites.

· Maintained contact by phone and/or email with former applicants and temporary employees regarding potential or current assignments.

· Communicated and recommended potential candidates to Sales and Client/Customers directly for applicable job openings.

· Had a high level of contact and communication with customers regarding new assignments/openings and/or feedback regarding the submittal of applicants, the performance of temporary staff on assignment, and various reporting as requested, in partnership with sales.

· Attended local career/job fairs, community and/or college newly-recruited and existing staff and provided them with information regarding their wages and company policies.

· Organized employees to different job sites depending on project schedules and candidates experience

· Performed rapid drug screens and sent applicants for drug screenings at clinics CONTRACT -RECRUITER INEOS AROMATICS MARCH 2022-DECEMBER 2022

· Develop, facilitate, and implement all phases of recruitment process.

· Collaborate with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.

· Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.

· Assist with job posting and advertisement processes.

· Screen applications and selects qualified candidates.

· Schedule interviews; oversees preparation of interview questions and other hiring and selection materials.

· Assist with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.

· Collaborate with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.

· Ensure compliance with federal, state, and local employment laws and regulations, and company policies.

· Build and maintain relationships with hiring managers to help determine manpower needs and execute recruitment strategy.

· Utilize direct sourcing, internet recruiting, networking, employee referrals and creative sourcing expertise to identify qualified candidates.

CONTRACT -TALENT ACQUISITION SPECIALIST COOLSYS REFRIGERATION AND HVAC SYSTEMS SEPTEMBER 2021-MARCH 2022

· Handled a high volume of positions by actively sourcing candidates on various platforms and databases (including Indeed, Zip Recruiter, LinkedIn, etc.).

· Built a strong pipeline of candidates, using proactive sourcing techniques, ATS database, social media, industry networking, targeted job postings, internet research and cold calling.

· Built and maintained relationships with hiring managers to help determine manpower needs and execute recruitment strategy.

· Developed a thorough understanding of the marketplace in which we recruit and establish networks.

· Utilized direct sourcing, internet recruiting, networking, employee referrals and creative sourcing expertise to identify qualified candidates.

· Developed and maintained relationships with Trade Schools/Military Bases as a resource in attracting talent.

· Prepared offer letters and maintained candidate records and requisitions in ATS.

· Became the primary advocate for candidates, leading them through the entire recruitment process.

· Ensured compliance with all state and federal laws/regulations regarding selection and on-boarding.

· Conducted interviews for all management positions and hired potential candidates for positions according to skills and qualifications giving them the job descriptions as needed

· Assisted newly-recruited and existing staff and provided them with information regarding their wages and company policies.

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· Scheduled drug screens and background checks

· Contacted Workforce Centers in different states depending on the needs to recruit new employees and posted job orders on their website

GENERAL MANAGER-SENIOR HR RECRUITER POWER LABOR USA SEPTEMBER 2019– SEPTEMBER 2021

· Assist client needs in the Electrical, HVAC, Plumber, Welding, Roofing and many more construction needs.

· Managed budget and sales for best outcome for the branch.

· Conducted interviews for all management positions and hired potential candidates for positions according to skills and qualifications giving them the job descriptions as needed

· Built an employee pipeline for the company’s need

· Assisted newly-recruited and existing staff and provided them with information regarding their wages and company policies.

· Organized employees to different job sites depending on project schedules and candidates experience

· Performed rapid drug screens and sent applicants for drug screenings at clinics

· Ran backgrounds depending on clients’ needs

· Used various social media to build and brand our company in the Houston area (Linked in, Instagram, Facebook, Twitter, etc.)

· Contacted the local Workforce Centers and set up job fairs to recruit new employees and posted job orders on various job banks and ran searches seeking for potential candidates

· Kept up to date invoices to be paid

· Ran all the payroll timely on a weekly basis and kept the timeclock updated on a daily basis for better weekly outcome

· Answered inquiries in person and via phone, gathering information and referrals to appropriate person

· Contacted companies to get information regarding possible job openings and filled any positions needs RECRUITER XCPCNL PERSONNEL FEBRUARY 2019 – SEPTEMBER 2019

· Assisted newly-recruited and existing staff and provided them with information regarding their wages and company policies.

· Gathered proper documentation to complete application process.

· Searched and posted available positions in various social networks

· Posted job orders on various job banks and ran searches seeking for potential candidates

· Interviewed and hired potential candidates for positions according to skills and qualifications

· Data entry into computer systems including job seeker information and documentations

· Answered inquiries in person and via phone, gathering information and referrals to appropriate person RECRUITER CORE PERSONNEL MARCH 2018 – FEBRUARY 2019

· Assisted newly-recruited and existing staff and provided them with information regarding their wages and company policies.

· Performed rapid drug screens and sent applicants for drug screenings at clinics

· Contacted the local Workforce Centers and set up job fairs to recruit new employees

· Gathered proper documentation and ran E-Verify for employees

· Searched and posted available positions in various social networks

· Posted job orders on various job banks and ran searches seeking for potential candidates

· Went to company sites and performed safety evaluations to ensure the safety of our employees

· Ran all the payroll timely on a weekly basis and kept the timeclock updated on a daily basis for better weekly outcome

· Interviewed and hired potential candidates for positions according to skills and qualifications

· Data entry into computer systems including job seeker information and documentations

· Answered inquiries in person and via phone, gathering information and referrals to appropriate person

· Contacted companies to get information regarding possible job openings

· Conducted necessary background checks in our database Page 4

· Performed group and individual workshops, training, and orientation sessions and explained the services and jobs we provided including eligibility requirements and responsibilities

· Assisted with any Worker’s Compensation issues gathering all necessary documentation and information LICENSED HEALTHCARE INSURANCE AGENT SUTHERLAND GLOBAL APRIL 2017-MARCH 2018

· Answered inbound calls from potential new customers who had interest in new or additional products and services.

· Offered and explained in detail the medical, dental, medical supplemental and ancillary via email, phone, and or chat.

· Demonstrated a comprehensive understanding of company products and services, and made specific recommendations to match customer’s needs.

· Effectively educated, persuaded and closed sales.

· Multitasked by utilizing online systems while speaking with customers on the phone

· Continually leaned and developed knowledge of products and service

· Consistently met established sales quotas, productivity, scheduled adherence, and quality standards CUSTOMER SERVICE REPRESENTATIVE STAFFING SOLUTIONS APRIL 2016 – APRIL 2017

· Provided product service and transit information to the customer

· Processed orders and prepared correspondence to fulfill customer needs

· Processed and data entered documents

· Acted as a liaison to facilitate issue resolution

· Resolved product or service problems

· Maintained customer records and updated account information

· Clarified the customer’s complaint, determined the cause of the problem, selected and explained the best solution to solve the problem, expedited correction or any adjustment needed, and followed up to ensure resolution

· Maintained financial accounts by processing customer adjustments

· Assisted with order and product management

· Prepared product or service reports by collecting and analyzing customer information

· Explained services, provided information and answered questions to facilitate delivery of services OFFICE MANAGER-STAFFING SUPERVISOR EMPLOYBRIDGE SEPTEMBER 2013 – APRIL 2016

· Analyzed staffing requirement and directed the recruitment process – Instructed management regarding effective interviewing techniques using human resources methods.

· Conducted interviews for all management positions and issued hiring recommendations.

· Assisted newly-recruited and existing staff and provided them with information regarding their wages and company policies.

· Organized introduction programs for newly recruited staff to motivate and educate them concerning organizational goals.

· Performed rapid drug screens and sent applicants for drug screenings at clinics

· Contacted the local Workforce Centers and set up job fairs to recruit new employees

· Gathered proper documentation and ran E-Verify for employees

· Posted job orders on various job banks and ran searches seeking for potential candidates

· Went to company sites and performed safety evaluations to ensure the safety of our employees

· Kept up to date invoices to be paid

· Ran all the payroll timely on a weekly basis and kept the timeclock updated on a daily basis for better weekly outcome

· Interviewed and hired potential candidates for positions according to skills and qualifications

· Data entry into computer systems including job seeker information and documentations

· Answered inquiries in person and via phone, gathering information and referrals to appropriate person

· Contacted companies to get information regarding possible job openings

· Conducted necessary background checks in our database

· Performed group and individual workshops, training, and orientation sessions and explained the services and jobs we provided including eligibility requirements and responsibilities Assisted with any Worker’s Compensation issues gathering all necessary documentation and information.

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