Customer Service Data Entry

KRISTOPHER LEWIS

J E R S E Y C I T Y N J

***- ***- ****

K R I S . L E W I S 1 9 9 5 @ G M A I L . C O M

KEY SKILLS

• PROBLEM SOLVER

• DATA ENTRY

• ANALYTICAL

• COMMUNICATION

• CUSTOMER SERVICE

• TECHNICAL SUPPORT

• OUTBOUND CALLS

• CONFLICT RESOLUTION

• RETENTION

EXPERIENCE

**Health Care Relocation**

*Equipment Relocation Specialist*

**February 1, 2024 – May 1, 2024**

- Coordinated and executed the relocation of medical equipment from an outdated hospital facility to a newly constructed one, ensuring minimal disruption to ongoing healthcare services.

- Developed and implemented efficient packing and transportation procedures to safeguard sensitive equipment and maintain operational integrity.

- Collaborated with hospital staff, facility managers, and logistics teams to streamline the relocation process and address any issues promptly.

- Conducted inventory assessments and quality checks on equipment pre- and post-move, verifying operational status and compliance with safety standards.

- Provided on-site support and troubleshooting to ensure proper installation and setup of equipment in the new facility.

2017-2023 Steckel Publication Call Center Manager

- Supervised and led a team of 8 call center representatives, overseeing daily operations and ensuring high levels of customer service and performance.

- Developed and implemented training programs to enhance team skills, improve service quality, and increase productivity.

- Monitored key performance metrics, including call volume, response time, and customer satisfaction, to assess team performance and identify areas for improvement.

- Conducted regular performance reviews, providing feedback, coaching, and development plans to support individual and team growth.

- Managed scheduling and resource allocation to optimize coverage and meet service level agreements, handling escalated issues and resolving customer complaints effectively.

- Implemented new technologies and processes to streamline operations, improve efficiency, and reduce operational costs.

- Analyzed customer feedback and performance data to drive strategic improvements and ensure alignment with company goals. 2016-2017 Synchronoss Technologies Insurance Analyst Remote First point of contact for customers, responding to all questions via email, phone, and-person, identifying issues and tailoring effective solutions. Identifying potential Medicare-Medicaid recipients to assist in getting to a representative to obtain insurance.

2014-2016 Amazon Warehouse Loss Prevention

Implemented and enforced strict access control measures, reducing unauthorized entry incidents

Conducted routine patrols and inspections of warehouse premises to identify and address potential security risks.

Utilized CCTV and alarm systems to monitor warehouse activities and respond promptly to any suspicious behavior or incidents. Collaborated with warehouse management to develop and implement emergency response procedures, resulting in improved crisis management capabilities.

Trained and supervised a team of security personnel, ensuring adherence to security protocols and maintaining a safe working environment. Investigated security breaches and incidents, documenting findings and recommending corrective actions to prevent future occurrences. Participated in regular security audits and inspections to ensure compliance with company policies and regulatory requirements. EDUCATION

HUDSON SCHOOL OF TECHNOLOGY

GED 2013

NATIONAL CAREER INSTITUTE

HVAC Certificate 2014

Nj SORA 2024

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