Customer Service Technical Support
Resume:
victoria dalessandro
Leaf River, IL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Line Lead
PCI Pharma Services-Rockford, IL
January 2024 to Present
I am in charge of the packers that handle packaging of pharmaceuticals as well as following guidelines for proper procedures to do this. Light mechanical work to fix the machines as well as setting up and running them
Front End Manager
Sam's Club-Rockford, IL
March 2019 to December 2023
I currently answer phones, and handle customer issues. I handle money in regards to paperwork and opening and closing procedures. I cashier and sell our credit card and upgrades for the membership. I help members with the everyday needs.
Customer Service Representative
alorica-Rockford, IL
October 2016 to August 2018
I am a member of the tech support team for Verizon chat. I am able to help 2 customers at once with billing as well as technical support. I am also able to assist with answering questions for the new hires and assisting them.
Education
Associate's degree in Business
SNHU - New Hampshire
January 2022 to Present
Associate in art
Rock Valley College - Rockford, IL
Skills
• Customer Service
• Call Center
• Customer Care
• Customer Support
• CSR
• Typing
• Customer service
• Technical support
• Help desk
• Windows
• Cash handling
• Cash register
• Restaurant experience
• Upselling
• Assembly
Contact this candidate