Customer Service Sales Manager

Melodie Baldwin

954-***-**** Fort Lauderdale, FL

**************@*****.*** View LinkedIn

Business Owner

While in contract with Symmetry Financial Group, MGB Insurance has been owned and managed for three years, providing clients with valuable assistance in protecting their families through a diverse range of coverage options. Complete coverage for Mortgage Protection, Final Expenses, IULs, retirement planning, and other products that are needed to help protect a vast variety of ages and needs.

District Sales Manager

Accomplished and innovative sales strategist with comprehensive experience in multi-store operations, sales, marketing, training, and team development. Demonstrates proficiency in a full scope of retail operations, including business, financial, and product management.

Added Value

Develops, implements, and manages annual operating, financial, sales, and incentive plans for area stores and salons.

Exceeds budgeted objectives in sales, margins, and labor while maintaining high standards of quality and customer service.

Introduces and implements new technologies, products, and services, in addition to overseeing business development.

Continuously trains personnel to develop skills, reinforce processes, and reduce areas of risk.

Employs performance metrics and KPIs to resolve issues, ensure compliance, and facilitate the professional development of staff.

Creates innovative strategies for driving profitability and revenue growth, as well as customer satisfaction and retention.

Cultivates positive and collaborative relationships with all levels of personnel, as well as vendors and industry partners.

Takes ownership of assigned projects and seeks collective success in meeting aggressive deadlines/goals.

Actively contributes to a work culture of collaboration, cooperation, diversity, and inclusion.

Areas of Expertise

Operations Strategy • Sales Cycle Management • Marketing Strategy • Change Management • Product Promotion • Merchandising.

Acquisitions • Program Development • Performance Metrics/KPI • Price Structures • Budget/P&L Management • Inventory Management

Public Speaking • Event Planning • Presentations • Team Leadership • Training & Development • Cross-Functional Collaboration

Awards & Achievements

Created a comprehensive Management Training Program, spanning technical, administrative, and leadership qualities, as well as team coaching and counseling, customer service, pricing, and merchandising.

Developed training classes for new stylists focused on company policies, as well as building business “behind the chair.”

Developed and implemented revenue-driving programs across all salons, such as stylist showcases.

Designed a new price menu and reset services provided, enabling stylists to charge more and increase commissions by creating five price levels, as opposed to just one; a new pricing structure was adopted company-wide within one year.

Co-created and piloted a new incentive-based compensation plan, allowing for higher commission payments for stylists.

Led seven grand openings and remodeled 17 locations, liaising between staff, construction crews, and malls as Project Manager

Completed one day of training in the new POS system then installed the system and trained personnel in all stores within two weeks.

Consistently maintained Top Three out of 100 ranking in YOY revenue for 10 consecutive years, a company record

Coordinated and hosted a wide range of events, including breast cancer fundraisers, runway hair shows, mall-based events, and student events at beauty schools, as well as discounted service events for nurses, teachers, churches, and firemen.

Delivered presentations to 350+ people and led 1–2-hour meetings with zero prep time and five minutes of the material provided.

Received dozens of industry certificates for learning product lines and color techniques, many of which were issued directly by the creators of the lines at international locations, a rare privilege and achievement.

Recognized as one of three District Leaders in company history to exceed comparable sales by $1 million in a single year for two consecutive years with an appointment to Million Dollar Club; one of only eight District Leaders to receive this award.

Achieved the Highest Gain in Retail Products Sales and Color Percentage of Sales 17 times.

Professional Work History

CREATIVE FINANCIAL NETWORK

INSURANCE AGENT

FT. LAUDERDALE, FL

Agent

2023-2024

Currently working with Creative Financial Network as an agent helping businesses and individuals find the protection necessary for their businesses and their lives. Utilizing the latest coverage necessary to build wealth and create value within their future goals. In an ever-changing market, we respond quickly to enhance the client’s products, keeping them up to date by anticipating their needs and creating constant growth.

SYMMETRY FINANCIAL GROUP

INSURANCE BUSINESS OWNER Stuart, Fl.

Broker 2019-2023

Works leads daily to make appointments to create a strong client following.

Hold Zoom meetings with clients to assess needs and do applications online.

Creates proposals for clients who are looking for retirement funds and how to grow them.

Works with over 30 insurance companies to be able to have flexibility.

Review client products to keep them up to date with current products that can strengthen portfolios or reduce the current price for more coverage, enabling more cash flow to accommodate other coverage that might be needed.

REGIS CORPORATION d/b/a THE BEAUTIFUL GROUP

District Manager

Sunrise, Fl.

2017-2019

Directs all aspects of operations for 12 stores, ~1,400 salons purchased from Regis Corporation, and ~$13 million in revenue; includes developing, executing, and managing the end-to-end sales cycle.

Designs and steers merchandise flow processes, policies, and asset protection procedures in support of strategic business goals analyses and reports weekly, monthly, and quarterly sales metrics and KPIs.

Plays an instrumental role in team development, establishing performance expectations and coaching team members while promoting a culture of empowerment and accountability.

Implements loss prevention policies, systems, and procedures in all stores; ensures discrepancies in stock inventory are properly investigated to minimize the risk of loss.

REGIS CORPORATION

District Leader

Sunrise, Fl.

1992-2017

Oversaw operations for 18 Regis stores across South Florida while managing and developing a sales team of ~175 personnel.

Spearheaded, implemented, and managed operating, merchandising, and loss prevention strategies across the district.

Developed and executed programs to increase cost efficiency and profitability while maintaining high standards of quality.

Employed a POS system to record and analyze sales data relating to salon guests and services selected.

Planned, coordinated, managed, and hosted special events to create new revenue streams and drive brand awareness.

Mentored, motivated, and incentivized team members to improve performance and facilitate professional advancement.

Continuously developed talent pipeline by creating, implementing, and refining training strategies.

Education & Professional Development

Life, Health, and Annuity License- Florida State

Obtained 2020 updated 2022 Current.

Cosmetology License– Headquarters Academy

Florida State Cosmetology License #CL0200560 (Expires 10/31/2020)

Worked with insurance companies such as

Mutual of Omaha Forester, American Amicable, Gerber, John Hancock

Select Product Line & Color Technique Certificates

Redken • Wella • Matrix • Malibu • Sebastian • Paul Mitchell • Sassoon • Sexy Hair • So Cap

Select Conferences & Seminars

Giant ongoing training

Gallop Business Growth Strategies and Leadership Conference,

Strength Finder Course by Kurt Deneen of Gallup,

Franklin Covey’s Four Disciplines of Execution and Wildly Important Goals Seminar

Hair Show with Vidal Sassoon, CBE (London, England),

Sexy Hair Training with Michael O’Rourke (Ireland),

Paul Mitchell Hair Show with John Paul DeJoria (Berlin, Germany

Operating within the Law Legal Seminar (Kona, Hawaii),

D.I.S.C. Training Seminar (Minneapolis MN),

Technical Skills

Numbers • Good Reader • Pages • Keynote • Repsly • Expensify

WebEx • Zoom • Microsoft Office Suite • POS Software

References on Request

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