Customer Service Behavior Technician

Maiwel Mercader

Tampa, FL

********@*****.***

+1-813-***-****

Certified behavior technician with over two years of experience. Proficient at implementing specialized programs for children with developmental, emotional and intellectual disabilities. Compassionate, caring, highly patient, well-organized with great customer service and excellent communication, interpersonal and social skills. With more than five years of customer services experience. Authorized to work in the US for any employer

Work Experience

Registered Behavior Technician (RBT)

Bright Start Possibility - Tampa, FL

December 2020 to Present

• One on one therapy sessions for children, in home and school setting.

• Observe behavior, collect data, measure client’s independent success, and report results to employer and client guardians daily.

• Help clients achieve behavioral and developmental milestones through repetition and reinforcement of communication guidelines.

Team Leader/Customer Service

Publix - Tampa, FL

November 2016 to September 2022

• Provided customers with excellent guidance and service.

• Participated and coordinated in inventory management and product replenishment across all grocery categories.

• Directed and trained new grocery clerks and grocery replenishment specialists. Education

Some college

PHCC - Spring Hill, FL

Self study knowledge in Variations of fields

Skills

• Experience with Children

• Behavioral Health

• Developmental Disabilities Experience

• Data Collection

• Behavioral Therapy

• Applied Behavior Analysis

• Toddler Care

• Special Education

• Tutoring

• Social Work

• Caregiving

• Classroom Management

• Behavior Management

• Child & Family Counseling

• Teaching

• Food Preparation

• Program Development

• Group Therapy

• Special Needs

• Crisis Management

• Classroom Experience

• Conflict Management

• Vital Signs

• Management

• Case Management

• Autism Experience

• Bilingual

• Spanish

• English

• Communication skills

• Microsoft Office

Languages

• English - Fluent

• Spanish - Native

Certifications and Licenses

RBT Certification

CPR Certification

Pallet Jack Certification

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