Customer Service It Support

JOYANNE PANTON

Orlando, FL 407-***-**** ****@*************.***

PROFILE SUMMARY

Dedicated and tech-savvy IT professional with a strong foundation in cybersecurity and IT support. Currently pursuing a Bachelor’s degree in Information Technology with a minor in Computer Programming, alongside holding a CompTIA Security+ certification. Passionate about delivering high-quality customer service, troubleshooting IT issues, and continuously expanding technical skills. Eager to apply hands-on experience in IT Help Desk roles, with a commitment to supporting users and maintaining secure, efficient systems. PROFESSIONAL SKILLS

• Technical Troubleshooting: Proficient in diagnosing and resolving basic hardware and software issues, ensuring seamless operation for end-users.

• Customer Service: Excellent communication skills focused on understanding user needs and delivering clear, effective support.

• System Setup & Configuration: Experienced in setting up and configuring computers, peripherals, and basic network connections.

• Cybersecurity Awareness: Knowledgeable in cybersecurity principles, applying best practices to safeguard data and maintain secure systems.

• Problem-Solving: Analytical and logical approach to addressing technical challenges, with a strong desire to learn and apply new skills.

• Team Collaboration: Effective team player, sharing knowledge and contributing to collective goals in a collaborative environment.

• Adaptability: Quick learner with a proactive attitude toward adopting new tools, technologies, and procedures.

PROFESSIONAL EXPERIENCE

Photographer/creative director

Joyanne Panton LLC, Orlando, FL

Jan 2014 - Present

• Provided IT support during photo shoots, assisting with software installations, digital tools setup, and resolving technical issues, leading to increased team efficiency.

• Managed and maintained digital equipment, gaining hands-on experience in troubleshooting and system optimization.

• Developed strong customer service skills through regular client interactions, effectively addressing technical concerns and ensuring client satisfaction. Technical Support Assistant

Gemstar Contractors, Orlando, FL

Feb 2022 - May 2023

• Supported the sales team by setting up computers, troubleshooting minor IT issues, and ensuring the smooth operation of sales tools and software.

• Collaborated with team members to enhance technical processes, contributing to the overall effectiveness of the department.

• Built a solid foundation in IT support by providing customer service and technical assistance, aligning with the requirements of future IT Help Desk roles. EDUCATION & CERTIFICATIONS

• Bachelor of Science (B.Sc) in Information Technology Minor in Computer Programming Seminole State College, Sanford, FL

Expected Graduation: May 2025

• CompTIA Security+ SY0-701 Certification

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