Product Designer Human Resources

PROFILE » * years of product design experience working in agile environments,

collaborating with multiple stakeholders and internal departments on complex product releases and client requests

» experienced in all stages of product development including: research, discovery, user flows, low and high-fidelity wireframes and prototyping

» experienced in conducting user research, utilizing insights to define and resolve pain points and delivering informed responsive designs

» extensive experience in B2B, hospitality, e-commerce, SaaS and technology industries

» over 10 years experience in graphic design

» detail oriented self-starter and excellent communicator EXPERIENCE PRODUCT DESIGNER

Stamped June 2023 - March 2024

» research, discovery, design, and delivery of major project initiatives for both loyalty and reviews programs

» worked in an agile environment, within 2 week sprints, to resolve merchant and business needs which included working closely with developers, engineers, the product manager and product director

» conducted user research to gain merchant insights to inform design decisions

» managed and continued to evolve the design system SENIOR UX PRODUCT DESIGNER

Ready August - December 2022

» designed, prototyped and delivered seamless mobile ordering and payment experiences for restaurants, hotels and stadiums on the Ready app

» worked closely with product managers and developers to roll out feature updates and troubleshoot user experience issues

» led the accessibility audit of the mobile app in accordance with WCAG 2.1 standards

» research and exploration of upcoming feature projects ie. pre-authorization, pick up and delivery

SENIOR UI/UX DESIGNER

Tugboat Group March 2018 - August 2022

» designed branded, responsive user interfaces and applications for various industries, including SaaS, film, technology, radio, agriculture, public sector and non-for profit.

» created pixel-perfect, high definition wireframes and functional prototypes to support end user and client goals

» worked closely with product managers and in-house developers to complete projects from start to launch

» applied user experience principles to create enjoyable experiences UI/UX DESIGNER

City of Richmond August 2015 - March 2018

» designed responsive digital content in support of marketing campaigns for the 5 branches of the Richmond Public Library to increase membership

» worked with developers and key stakeholders to update the Richmond Public Library website and mobile app

» print design in support of provincial and municipal educational programs T 604-***-**** E *******.******@*****.***

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PROGRAM ASSISTANT, GRAPHIC DESIGN FOR MARKETING

Kwantlen Polytechnic University October 2012 - August 2015

» successfully project managed and delivered over 10 cross platform campaigns on time from concept to completion for the School of Design

(comprised of 7 design programs) within a $40,000 budget

» concepted and developed branded website and social media content

» oversaw and managed the admissions, portfolio review and interview process for the 4 year bachelor program that enrolls 80+ students annually

» facilitated communication across departments (30+ people) to define project scope and timelines

COMMUNICATIONS DESIGNER

Sierra Wireless July 2012 - August 2014

» designed multi-branded marketing materials, trade show graphics and packaging for service providers including Sprint, AT&T, Telstra and Rogers DIGITAL COMMUNICATIONS DESIGNER

Best Buy Canada April - July 2012

» designed and implemented creative and effective bilingual, digital communication projects for both Best Buy and Future Shop brands

» planned and coordinated communication projects meeting branding standards and internal and external stakeholder needs SKILLS » MAC and PC literate (OSX, Windows)

» MS Office (Word, Excel, Outlook, PowerPoint)

» Atlassian Confluence & Jira, Azure DevOps

» Notion, Slack, Microsoft Teams, Zoom, Telus Business Connect

» Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere Pro, Acrobat)

» Figma, FigJam, XD, Sketch, Zeplin, Craft, InVision, Marvel POP

» CSS, HTML, JavaScript & jQuery

» Google Slides, Google Analytics, SEO, SEM

» WordPress, Drupal, Squarespace

» MailChimp, Constant Contact

» Shopify, GoDaddy

EDUCATION BRAINSTATION

UI & UX Design 2017-2018

LANGARA COLLEGE

Advertising & Graphic Design Certificate 2005 - 2007 UNIVERSITY OF BRITISH COLUMBIA

Project Management for Digital Communications 2016 Bachelor of Fine Arts Degree; double major in Fine Arts and Psychology 1998 - 2002

T 604-***-**** E *******.******@*****.***

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