Quality Assurance Customer Service

Terry Arnett

**** * ****** ** ******, TX ***** 512-***-**** ***********@*****.***

Education

●2004 Harris County Community College, Houston, Texas

Experience

**/**** – Present

Quality Assurance Analyst Tata Consultancy Services (contracted with Google) Austin, TX

●Specialist in Quality Assurance/Quality Control in Product and Service Management for Google project YouTubeTV

●Thrived in working in a Live Control Room for Major Media and Sporting Events including FIFA World Cup, NFL, MLB, NBA, on YoutubeTV to provide real time audits and adjustments to the user interface.

●Working with client directly to identify and troubleshoot production issues within YouTubeTV

●Creating and handling Tickets and Ticket Escalation

●A part of the team that facilitated a move for the NFL to move NFL Ticket exclusively to YoutubeTV

01/2005 – 07/2020

Manager Gardens of the Ancients Austin, TX

●Built and managed a team of employees

●Processed daily sales reconciliation and employee pay

●Built and maintained store website

●Provided IT support for all employees

●Handled marketing and advertising of company products

●Customer service support to include sales

●Recruited merchants and served as the liaison for those accounts

●Ordered and maintained supplies by conducting inventory

●Created spreadsheet database to keep track of all products and supplies

01/2006 – 12/2006

Catalog Specialist Books Beyond Borders Austin, TX

●Non-Profit Organization

●Cataloged inventory of book donations to be distributed to impoverished countries

03/1999 – 2/2000

Office Manager Argolink.net Houston, TX

●Managed Customer Service Representatives

●Liaised between Network Administrators and CSRs to ensure up-to-date information of server status to assist customers with faster service and troubleshooting

●Built and maintained company website

Additional

●Web design experience to include CSS, HTML and various scripts

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