Customer Service High School

Leopoldo Dorado Jr.

**** ********* **

Glendale Heights, IL 60163

Cell :331-***-****

**********@*****.***

OBJECTIVE

To obtain a position where my skills and experience can be utilized allowing room for career growth. SKILLS SUMMARY

• Experienced bilingual professional (English, Spanish) with excellent customer service skills in person and over the phone.

• Over 15 years serving the public with excellent interpersonal and communication skills.

• Highly motivated and demonstrates ability to work independently as well as part of a team.

• Experienced in working in different multicultural and social atmospheres.

• Ability to work in a fast-paced environment, have strong analytical and problem-solving capabilities.

• Ability to prioritize workload and organize workflow.

• Proficient on Vitalchek Product Suite, DevNet Program, County Clerk Notary Program, Assumed Name System, Illinois Vital Records System, and restaurant POS systems.

• Experienced in restaurant service and overall restaurant management. CERTIFICATIONS

• Notary Public Certificate

• Passport Agent Certification

• Clerk’s Spanish Speaking Service Certification

• Sanitation Certification

• Basset Liquor certification

EDUCATION:

1999-2003 High School Diploma, West Leyden High School. 2003-2005 Attended college to obtain Associates Degree, Triton College- no certificate attained.

EMPLOYMENT:

Sep 2022-Present Front of the House Supervisor, Sabor de mi Tierra Mexican Grill

• Supervise and coordinate activities of staff: host, servers, bartenders and bussers

• In charge of customer service satisfaction and client complaints resolution

• Mange staff schedules, assignments and breaks.

• Responsible for staff training and development

• Responsible for cleanliness and sanitation procedures

• Supported with development of sales campaigns and marketing.

• Managed inventory and placed orders with vendors.

• Managed and paid invoices.

• Controlled cash management of the register.

March 2020-September 2022 Client Experience Associate (Host), Sabor de mi Tierra Mexican Grill

• Greeted guest to welcome them to the establishment

• Managed reservations and seating arrangements

• Coordinated with team members to ensure efficient service

• Answering phone calls to take orders, messages and client complaints

• Provided exceptional customer service

March 2019, February 2020 Server, Sabor de mi Tierra Mexican Grill

• Took orders and served food and beverages to guests

• Provided excellent customer service to ensure guest satisfaction

• Took payments for orders and managed a cash register July 2018- Feb 2019 Extension Clerk, Kane County Clerk’s Office

• Responsible for receipt, maintenance and recording of all documents and data related to budgets, levies, bonds, treasurer’s report and other financial information.

• Responsible for the preparation of extension reports and processing redemptions

• Assists clients by providing redemption amounts, tax increase information, and deadlines to redeem taxes in person and over the phone

• Assist in various file organization projects as directed by management

• Provides translation services for Spanish speaking customers

• Notarize documents

• Application intake and processing of passports

• Responsible for the balancing and closing of the cash registers on a daily basis and delivered cash deposits to bank as needed.

July 2009-June 2018 County Clerk, Kane County Clerk’s Office

• Trained to assist the tax extension department to provide clients with redemption amounts, tax increase information, and deadlines to redeem taxes.

• Application intake and processing of passports

• Assist the tax extension department with translation services for their Spanish speaking clientele

• Process online requests for customers when they order birth, death and marriage records using VitalChek Suite

• Process in-person orders of marriage, birth and death records at the counter

• Help customers process business registrations using the Assumed name system

• Use county notary program to register new notary publics in Kane County

• Assist in various file organization projects as directed by management

• Notarize documents

• Assist clients over the phone to answer questions on vital records related services 2004-2016 Stock Representative, Express

• Responsible for maintaining inventory control and providing accurate inventory reports

• Receive, process, and organize shipments

• Assist with training and development of new employees to ensure accuracy and productivity

• Responsible for tracking and replenishing merchandise sold

• Created and Implemented new processes to improve the merchandise stocking and organization flow

• Consistently improve system of processing merchandise and replenishment of floor in accordance to UPH (units-per-hour) Tracker

• Provide superior customer service

2007-2008 Office Clerk, Anfinsen Assembly

• Performed various office duties, including answering phones, filing, providing customer service, and contacting temporary employment agencies to recruit new staff.

• Created employee time cards and recorded new employee information with hours worked

• Processed skid labels and created charts for tracking inventory

• Created time cards for current employees

• Utilized M2M program to keep record of inventory and production

• Developed new filing structure and processes

2003-2004 Stock Associate, Gate Gourmet

• Stocked shelves and processed inventory

• Checked flight carts for accurate delivery of beverages

• Completed general maintenance duties

References Provided Upon Request

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