Customer Service Delivery Driver

KIMBERLY SATENSTEIN

*** ***** ******* ****** *********, NC. 28144 704-***-**** *********@*******.***

SUMMARY OF QUALIFICATIONS

● 1+ years of experience in office manager/ accounting roles

● 10+ years of customer service experience

● Self-motivated dependable worker

● Good working knowledge of Microsoft Office Suite

● Experienced at maintaining a clean work environment

SKILL HIGHLIGHTS

Detail-Oriented

Adaptability & Flexibility

Records Management

Organized

Multi-Tasking

Interpersonal

Safety

Teamwork

Warm, Positive Attitude

PROFESSIONAL EXPERIENCE

Office Management/Customer Service

● Contacted new clients, gathered, and verified contact information, maintained database

● Trusted to operated cash register

Used a barcode scanner and keyboard to enter information into a computer

● Recognized for a frequently balanced cash draw at end of business day

● Scheduled and confirmed appointments

● Proficient in use of Quickbooks for bookkeeping purposes

● Canvassed neighborhoods and distributed business cards and flyers for marketing purposes

● Responsible for accounts payable and receivable and employee tax information

● Posted ads on Facebook via Meta Business Suite and posted pictures of our work on Google

● Set up accounts with various vendors

● Communicated with clients throughout the remodeling process to ensure client satisfaction

● Operated office machines, such as photocopiers, scanners, voice mail systems, and computers.

Filled out title work

Delivery Driver

● Operated personal vehicle to pick up, assemble and deliver newspapers on a specified route

● Responsible for new newspaper box delivery and installation

● Kept track of materials needed to ensure customer satisfaction

● Responsible for temporary paper hold schedule for customers

● Arranged for a substitute driver when needed

● Supplied the tools and materials necessary for substitute driver to complete my route

● Recorded sales and delivery information on daily and weekly sales paperwork

● Listened to and resolved customers' complaints regarding products or services

WORK HISTORY

Customer Service Representative NC License Plate Agency Salisbury N.C. 04/2024-06/2024

Owner/Operator PKS Remodeling LLC Salisbury, NC 03/2022 – 11/2023

Delivery Driver Salisbury Post Salisbury, NC 12/2014 – 02/2022

Delivery Driver Piedmont Circulation Salisbury, NC 10/2011 – 11/2014

EDUCATION & CERTIFICATIONS

Certified Flagger American Safety Council

Notary Public Rowan-Cabarrus Community College Salisbury, NC

Associate in science Gordon College Barnesville, GA

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