Front Desk Senior Representative
Resume:
CINDY
KEILHOLTZ
*****.*.***@*****.***
Mesa, AZ 85207
Multi-tasking Senior Representative offering more than 10+ years of expertise in Medical administration. A team-oriented individual thriving on challenges. Promoting a background working for companies in the Medical/ surgery sector.
PROFESSIONAL SUMMARY
Evernorth Care Group / Cigna - Medical Administrative Senior Representative, MAA
Gilbert, AZ • 11/2021 - Current
Paragon Vision - Lens Tech / Shipping/Receiving Clerk 03/2021 - 10/2021
Southwest Endoscopy - Surgery coordinator
10/2020 - 03/2021
Surge Center at Pima Crossing - Front desk receptionist 12/2017 - 09/2020
WORK HISTORY
• Check-in and check out Epic and Ris trained
• Scheduling appointments, x-rays, mammograms, Dexa scans Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
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• Maintain accurate and complete documentation of all patients
• Process orders
Place outbound phone calls for clarification on any issues involving patients.
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Strengthened client relationships through excellent communication skills and consistent followup.
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Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
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Collaborated with cross-functional teams to achieve shared objectives and project milestones.
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Maintain master schedule, schedule surgeries, and coordinate between doctors and doctor's office staff
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• Gather information for patients' charts
Communicate between the OR coordinator, PACU, and patient's family
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• Call and confirm surgeries
• Quote self-pay patients and make necessary financial arrangements. Maintain master schedule, schedule surgeries, and coordinate between doctors and doctor's office staff
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• Gather information for patients' charts
Record maintenance
Data entry proficiency
Customer Support
Patient payments
Insurance verification
Understanding of insurance
benefits
Office support
Resourceful and reliable worker
Patient chart auditing
Hospital inpatient/outpatient
Record maintenance
SKILLS
Mountain View High School
Mesa, AZ • 07/1990
High School Diploma
EDUCATION
Communicate between the OR coordinator, PACU, and patient's family
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• Insurance verification.
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